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12 days ago
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Customer Services Specialist


DCV Technologies Ltd
Salary: £16K
Location: Surrey
Job type: Permanent
Contact: Christina Marling- DCV
Category: Customer Service Jobs
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The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, with experience of working in a call centre/telesales environment. You will have a good attention to detail, be computer literate with experience of using a reservation system.

The Customer Services Manager will manage, supervise and allocate the following duties and responsibilities: -

• Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by telephone, email and on occasion, face to face.

• Ensure correct information is passed on to passengers.

• Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

• Printing, collating and posting issuing documentation to any new and/or bookings.

• Entering passenger information onto the in-house booking system correctly.

• Taking payment from passengers.

• Attending ship turnarounds, at various regional ports.

• Participating in our CMV24/7 Rota. (Approximately once in x8 weeks) £75 each time.

The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, with experience of working in a call centre/telesales environment. You will have a good attention to detail, be computer literate with experience of using a reservation system.

The Customer Services Manager will manage, supervise and allocate the following duties and responsibilities: -

• Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by telephone, email and on occasion, face to face.

• Ensure correct information is passed on to passengers.

• Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

• Printing, collating and posting issuing documentation to any new and/or bookings.

• Entering passenger information onto the in-house booking system correctly.

• Taking payment from passengers.

• Attending ship turnarounds, at various regional ports.

• Participating in our CMV24/7 Rota. (Approximately once in x8 weeks) £75 each time.


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