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8 months ago
Travel Futures
Salary: £26k plus bonus
Location: London City, East London, North London, South East London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Travel Customer Service Supervisor – Luxury Travel Company - £26k plus benefits – Central London


Travel Customer Service Supervisor is required by one of the UK’s fastest growing travel company’s, where you will be playing a key role in leading a small team of travel customer service executives, motivating them to provide first class customer service for this rapidly growing travel company.


As Travel Customer Service Supervisor you will:


  • Motivate a team of travel Customer Service Executives
  • Be the first point of contact for escalated issues
  • Display a strong knowledge of customer service for the travel industry
  • Ensure that travel Customer Service Executives are completing their duties correctly
  • Prioritising workloads and meeting daily targets for travel customer services team
  • Answer incoming calls and redirect to appropriate department
  • Management of brochure fulfilment and daily brochure dispatch orders
  • Maintaining the bookings database
  • Checking bookings are loaded correctly with information provided by suppliers, correcting errors and minimising costly mistakes
  • Acknowledging when final payments have been received, and reporting any outstanding payments

The Travel Customer Service Supervisor will have good experience of working in a travel customer service team, understanding what it requires to give excellent customer service to a deamanding travel clientele.  You will have excellent people skills and strong leadership potential.  This is an excellent opportunity for an experienced Travel Customer Service Executive to take the next step in their travel career.


To apply for Travel Customer Service Supervisor, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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