My client are offering a fantastic opportunity for a travel professional who is looking for a new challenge and to further their customer service experience within the travel industry. My client, a privately owned travel company based in South Essex, are entering a rapid growth plan. The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, within the travel industry.
JOB DESCRIPTION: *Ensuring all passenger enquiries are dealt with in a timely manner. *Dealing with all customer queries by telephone, email and on occasion, face to face. *Ensure correct information is passed on to passengers. *Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines. *Issuing documentations to passengers, such as ticketing, pre travel information, itinerary change letters etc. *Entering passenger information onto our in house booking system correctly. *Taking payment from passengers. *Attending ship turnarounds, at various regional ports.
SKILLS REQUIRED: *Previous experience within a the travel industry or customer service environment *Pleasant & professional telephone manner. *Effective Sales skills. *Excellent communication and organisational skills. *Good command of the English language both written and verbal *Team Player *Self-starter with own initiative.
THE PACKAGE: The successful candidate can expect a starting salary of £17k - £22K. You will be part of an expanding business, with the opportunity for career progression. You will also receive excellent company benefits.
THE PACKAGE: This role will involve working mainly Monday - Friday; 9am - 6pm with the occasional late shift (12pm - 8pm) and 1 Saturday a month (9am - 5:30pm).
INTERESTED? If you have the relevant skills and experience, please follow the instructions to apply now.