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2 months ago

Customer Support Executive – Farnborough - £20 - £23.5k plus bonus & benefits

A Customer Support Executive is required by one of the UK’s most respected ethical adventure travel companies, a multiple award winner, and an employer who invests in their travel staff.  As Customer Support Executive, you will deliver a first class after-sales service by interacting with customers to provide and process post-sale information in response to enquiries, concerns and requests in a timely, personable and professional manner.

As Customer Support Executive, you will:

  • Deliver personalised customer service & support of the highest level at all times
  • Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly
  • Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • To ensure all customer queries & administrative tasks assigned to you are responded to in line with Team KPI guidelines
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual support needs.
  • Pro-actively promote additional services in order to maximise the generation of additional revenues.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.

The successful Customer Support Executive will have a strong customer service ethos, keeping the customer at the heart of everything, with strong verbal and written communication skills and an ability to multi-task through effective planning and organising.  As Customer Support Executive you will have a passion for travel, and an understanding of what the adventure traveller is looking for, and a desire to see genuine cultural exchange and sustainability in the travel industry.

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