about 1 month ago
Our client is a successful and fast-growing travel company based in South West London and they are seeking a Customer Support Specialist to join their team.
As part of our support team you will help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator customers by phone, email and remote access. Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.
Most of this person's time will be spent providing technical and functional support to
users of the software including.
The role will entail: Answering and logging calls from customers, researching problems,
analysing customer databases and working closely with other internal departments to
obtain a solution to customers queries.
This position crosses both 1st and 2nd level support, therefore, the person will be
conducting advanced troubleshooting while working in a very busy environment.
The person will be expected to gain a good understanding of SQL databases, Contract
loading, Basic accounting methodology, Microsoft RDS infrastructure, Customer product
installations and Crystal reports to facilitate resolving customer queries.
Minimum Education/Experience Requirements:
Bachelor's degree highly desirable
Varied experience of working in the travel industry and/or providing technical support to
Knowledge of supporting PCs and Windows
Knowledge, Skills and Abilities:
Excellent written, verbal, and telephone communication skills
Self-motivated and capable of working successfully under minimal supervision
Able to thrive in a small, fast moving, fluid, and demanding organisation
Fluency in English is essential and proficiency in other languages desirable
Sound understanding of how travel agencies / tour operators work in the front office and
ideally the back office
Strong technical aptitude
Essential to be a team orientated.
Knowledge of databases and/or GDS' desirable
Technical training will be provided on the company's software products
Some training on internal database tools will be provided as necessary
My client is offering a competitive salary package from £23,000 to £26,000 dependent on experience.
To register your application for Customer Support Specialist, please submit your CV by Clicking 'Apply' now
Due to the volume of applications received only candidates shortlisted will be contacted
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