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about 1 month ago
Travel Trade Recruitment
Salary: £23000 - £26000 per annum
Location: South West London
Job type: Permanent
Contact: Danielle Nairne
Category: Customer Service Jobs
Our client is a successful and fast-growing travel company based in South West London and they are seeking a Customer Support Specialist to join their team.

The Job:

As part of our support team you will help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator customers by phone, email and remote access. Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.

Responsibilities:
 Most of this person's time will be spent providing technical and functional support to
users of the software including.
 The role will entail: Answering and logging calls from customers, researching problems,
analysing customer databases and working closely with other internal departments to
obtain a solution to customers queries.
 This position crosses both 1st and 2nd level support, therefore, the person will be
conducting advanced troubleshooting while working in a very busy environment.
The person will be expected to gain a good understanding of SQL databases, Contract
loading, Basic accounting methodology, Microsoft RDS infrastructure, Customer product
installations and Crystal reports to facilitate resolving customer queries.

Minimum Education/Experience Requirements:
 Bachelor's degree highly desirable
 Varied experience of working in the travel industry and/or providing technical support to
travel agents
 Knowledge of supporting PCs and Windows

Knowledge, Skills and Abilities:
 Excellent written, verbal, and telephone communication skills
 Self-motivated and capable of working successfully under minimal supervision
 Able to thrive in a small, fast moving, fluid, and demanding organisation
 Fluency in English is essential and proficiency in other languages desirable
 Sound understanding of how travel agencies / tour operators work in the front office and
ideally the back office
 Strong technical aptitude
 Essential to be a team orientated.
 Knowledge of databases and/or GDS' desirable
Training:
 Technical training will be provided on the company's software products
 Some training on internal database tools will be provided as necessary

The Package:
My client is offering a competitive salary package from £23,000 to £26,000 dependent on experience.

Interested?
To register your application for Customer Support Specialist, please submit your CV by Clicking 'Apply' now

Please note:
Due to the volume of applications received only candidates shortlisted will be contacted

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