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4 months ago
Salary band: £25k - £30k
Location: Middlesex
Job type: Permanent
Contact: Anonymous
Category: Customer Service Jobs
Day Duty Manager for 5* Residential Development
Harrow - North West London
4on 4off 7am-7pm
ASAP Start
26,000 annual salary
Aim of Post:
The purpose of the Day Duty Manager is to be responsible for the day-to-day operation of the front of house areas. Ensuring superior levels of customer service are achieved and maintained to residents and guests at a given development by carrying out day-to-day duties that may involve operation of the Concierge Desk, supporting the Estate Manager with building matters, monitoring of onsite security and car valet parking.
General Accountabilities:
*Leading by example to set standards of quality customer service for the development, its residents and guests. Motivating employees to strive for and achieve success for the company.
*Develop employees, fostering an environment of learning, continuous improvement and maximisation of performance.
*Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall business outcomes.
*Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
*To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of Estate Manager will be required, given the circumstances of the role.
*To oversee / carry out security inspections and operations as required.
Required Experience and Technical Competency:
*Experience of working in a high end customer service establishment.
*Experience of supervising / managing a team.
*Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
*Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
*Please apply online with your CV and be aware that only successful applicants will be contacted*

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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