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about 1 month ago
Admiral Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Admiral Group
Category: Hotel Jobs
Our client is an Accommodation Establishment for Students, based in Central London, they are currently looking for a professional Day Reception Supervisor to join their Reception team. They are looking for a dynamic person who will be the face of their establishment, helping to create an environment that makes their students and guests feel at home and keen to return. The successful candidate will be well presented with strong communication and interpersonal skills. The position is based on working 12 hour shifts 4 days on and 4 days off. The shift starts at 8.00am and finishes at 8.00pm on a rota basis and will include weekends and bank holidays. Your duties will include: Daily supervision of the Reception team to ensure that they are motivated and meet the daily objectives and required standards.Training and development of the reception teamUndertake administration duties for Reception and College Reception Manager including preparation of the shift roster and submission of all shift swaps, sickness forms, leave forms etc.Deal with all service issues such as resetting voicemails, ordering keys to be cut etc.Have operational knowledge of all front of house services and be aware how to access these services to meet the members requirements.To cover reception duties in both houses for lunch and where necessary for sickness and holidays.Liaise with suppliers and contractors to ensure that all Reception facilities are maintained and in working order.Be able to act in accordance with the Front of House procedures. Be able to explain and reinforce all procedures including the Health & Safety procedures to all staff.Ensure that reception is kept immaculate at all timesBe competent and confident in the use of a range of IT systems.Able to provide in depth information on the local area, directions, traffic & travel updates, timetables etc.Continue to implement improvement to services and procedures.Maintain personal awareness of all site procedures relevant to reception, ensuring that any required changes to procedures are brought to the attention of everyone involved.Completion of the daily checklists and area audits.Complete an end of Shift Report and action any outstanding issues arising.Become a First Aider & Fire Marshall (training will be given) You will need to have: Excellent verbal and written communication skillsAbility to analyse and evaluate information on databasesIT literate including Microsoft Outlook and Brilliant or similar hotel booking systemsFluency in written and Spoken EnglishSelf-motivated and well organisedGuest-oriented and service mindedGood interpersonal skillsDiplomacy and self-controlTeam playerPositive attitude Ideally the client is seeking someone who has already had previous 4 or 5 star hotel reception or equivalent corporate environments.

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