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19 days ago
Hollywood Bowl
Salary band: Any
Location: Hampshire
Job type: Permanent
Contact: Hollywood Bowl
Category: Bar Jobs
Hollywood Bowl is coming to Southampton!

Do you have the ambition and enthusiasm to help drive business performance for a successful Leisure operation?

In December 2016 The Original Bowling Company brings a brand new Hollywood Bowl to Southampton. Located in the Watermark Development, which is currently under construction, this centre will boast a Hollywood Diner with great range of freshly made food, 16 lanes with the latest technology and VIP area, a bar with a great selection of beverages and an amusements area with the best games in the industry!

The Original Bowling Company is a real success story. Our uncompromising focus on the customer experience, ambitious growth plan and technological innovation has enabled us to become the market leader in our sector. With 54 Hollywood Bowl, AMF Bowling and Bowlplex Centres across the UK and an exciting future ahead of us, could this be the right time for your next career move?

About the role:

As our Deputy Manager working at our brand new Hollywood Bowl in Southampton you will be responsible for supporting our General Manager with the overall performance of the Centre and the Team. You'll also:

Be a great role model for the team and promote a fun working environment - leading, motivating and inspiring them on every shift
Coach and mentor the team, supporting them to hit their targets as well as their personal development goals
Be on the floor at key times ensuring that our customers are happy and safe
Be very hands-on and help keep standards high front of house
Have excellent attention to detail to enable you to enhance our customers' visit - you'll need to surprise and delight them at every opportunity and create lasting memories
Help drive sales and be a brand ambassador - promoting the centre in the local area through marketing activities
Be involved in team recruitment, training and development, ensuring the delivery of exceptional service standards and customer focus.
Be responsible for driving sales and revenue opportunities whilst controlling operating costs and working within department budgets.
Support the manager to ensure the centre is achieving its targets
Manage peak trade shifts in the General Manager's absence

About you:

We pride ourselves on being creators of positive energy, so for you to be successful in this role you'll need a positive attitude and approach to everything you do. Here's what else will make you perfect for the role:

At least 18 months' experience in a fast paced, customer facing management role
Passionate about delivering outstanding customer service
Ability to inspire and lead a team
Sociable with an outgoing personality
Enthusiastic with a hands-on approach
An understanding of a leisure or hospitality operation
Experience in profit and loss accounts and sales and marketing activities
Willing to work late nights and weekends
Ambition for success!

The benefits and rewards:

We encourage all of our people to develop their careers and to be the best they can be. That's why we ensure that we train our teams to the highest standards through on and off job training. As well as great career development, you'll also receive:

Bonus of up to 15% of basic pay
Uncapped Out-performance Bonus, paid annually - last year some of our managers received as much as 9,000 bonus!
28 days' holiday, increases with length of service
Healthcare Cash Plan
Free Bowling.. of course
A range of discounts with hundreds of Global Brands
Access to discounted gym membership
Childcare voucher scheme
Discounted food whilst on shift

We also offer a 12 month fast track General Manager in Training programme to all Assistant and Deputy Managers wanting to progress their career. The programme offers real exposure to what is required to run a busy and successful Centre.

Be quick - we don't want you to miss out. If successful you'll be invited to come and meet us to talk about our opportunities on the 25th August.

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