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about 1 year ago
Red Planet Travel Recruitment
Salary: £20,000 per annum
Location: London
Job type: Permanent
Contact: Red Planet Team
Category: Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs
Europe's fastest growing travel service provider is seeking to recruit an Insurance Claims Handler to join their busy Excess Refund Department Team in West London. Established for over 24 years, our client specialises in offering their leisure & corporate clientele a world choice of travel insurance, hotels and car hire products. With offices in the UK and USA, their 5-star service, attention to detail and commitment in providing the best value prices and high quality services has earned them the reputation for being one of the leading travel organisations in Europe.
Main Responsibilities:
  • Deal with all email folders – open new files, answer client’s emails, drag post onto the correct files
  • Run the appropriate paperwork
  • Manage your own case load and task list
  • Act as the first point of contact for most clients and advise them of the claims process
  • Answer incoming phone calls in a timely and professional manner
  • Recoveries on claims where appropriate
  • Fraudulent claims
  • Claim negotiations
  • Supplier management and cost control
  • Client & Supplier liaison
Now Let’s Talk About you:
  • Insurance background with knowledge of handling Third Party recoveries process
  • Ability to organise and prioritize work and to deliver work within strict time-lines and meet deadlines
  • Must have excellent administrative skills along with good telephone manner
  • Strong time management skills with the ability to use own initiative
  • Methodical with a good attention to detail
  • Courteous and positive team player who is self-motivated and effective at working independently
  • Adaptable to new situations with an open minded and flexible approach
£17,000 per annum + £3,000 bonus

If you believe you have the right CV and are interested in this role, then get it across to us immediately!

Important, Please Note
It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying. 

Our Refer & Be Rewarded Scheme:
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Red Planet. If we place them in a permanent role, we will reward you with £175 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

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