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4 months ago
Salary band: Any
Location: Surrey
Job type: Permanent
Contact: Scattergoods.co.uk
Category: IT Jobs
Our client an exclusive leisure resort in Weybridge offering 5 star levels of hospitality and service are currently looking for a Duty ManagerTo support the Senior Management and HOD's in ensuring the club runs smoothly at all times.Accountability's:oSupport the Senior Managers to ensure the smooth day to day running of the club and that all standards and processes are delivered consistently.oIdentify and act quickly on issues that may undermine the member's experience of the club and its facilities.oEnsure that the clubs opening & closing procedures are adhered to; resolve any issues that may prevent a smooth opening & closing process.oTake every opportunity to learn new skills and develop your expertise in all departments. To constantly evaluate your people management skillsoWork across all areas of the club to ensure issues are resolved and opportunities taken to improve on the member's expectation.oEnsure Health & safety policies are adhered to and that we provide a safe environment for our members and team.oContinuously look for and act on ways that could improve things for the member or enable us to do things more effectively.oWork with the Club Manager to fulfill your Development Plan and to meet objectives set at annual appraisal.oEnsure the safety of all Members and Members children, including regular patrols of the trim trail and playground.Responsibilities:oReact to current issues and inform/involve the relevant HOD or Maintenance Manager and or Senior Manager.oCover team breaks where necessary within the operation.oLiaise with contractors; ensure club procedures are followed in the absence of the Maintenance Manager.oFollow Health & safety procedures including:Fire ExitsFirst AidFire AlarmsPool - including TestingoAnticipate member needs - specifically and operationally. Talk to members to find out what we do well and where we need to improve. Feed back members comments to the Club Manager and the Duty Management team.oCarry out daily checks across all areas; address any issues highlighted on checks. Inform Senior Manager of any issues and also relevant HOD.oIssue change to any area that operates a till.oCheck change safe or accounts - one per shift.oMaintain pool plant in line with company policies and Maintenance Managers instructions.oOrder cleaning products when necessary ensuring levels are maintained and not exceeded.oEnsure that any lateness & sickness from team members is noted and passed onto Club Administrator.oResolve immediate staffing issues and inform relevant HOD.oResolve face to face complaints.oResolve any basic maintenance issues in absence of Maintenance Manager.oComplete cleaning check upon opening and inform cleaners of any issues that need addressing. To also inform Senior Manager of any recurring issues within this area.oMembership responsibilities include maintaining the new member's card list and its submission to the Residents Association. Booking new members into new member evenings and liaising/ confirming attendance with the relevant Board Member/Director and assisting with new members evening.oSetting up new memberships on the Jonas system and following through with the entire new membership process as and when required by the Membership Manager. Providing holiday cover for the Membership team.You will work on a 5/7 day basis both early and late starts in the role.Own transport would bepreferable for the position.Scattergood's are acting as an agency on behalf of this vacancy. Scattergood's is a specialist Hospitality and Catering agency which provides Temporary and Permanent staff throughout the Surrey and Hampshire area.In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National ID Card or Birth Certificate upon application.For this position, and other live vacancies, please visit our website It is Scattergood's intention to contact all applicants where possible, however if you have not heard from us within 5 days, please assume you have not been successful at this stage.

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