1395 jobs - 137 added today
254384 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
about 1 year ago
C & M Recruitment
Salary: £23898.00 - £26000.00 per annum + travel concessio
Location: West Sussex
Job type: Permanent
Contact: Lisa Cain-Jones
Category: Cabin Crew Jobs, Customer Service Jobs, Holiday Rep Jobs, Operations Jobs, Tour Operator Jobs

DUTY OFFICER - £23k to £26k. This prestigious Worldwide Tour Operator based in near Gatwick are looking for a Duty Officer to work within their Customer Service department. This is a rare opportunity to join the work force of one of the most reputable companies in the world. As a Duty Officer you will be liaising with customers overseas resolving issues in a prompt and precise manner.

Duty Officer Responsibilities :

  • To take full ownership of in resort problems ensuring they are resolved in order to avoid post departure complaints.
  • 24 hour telephone liaison between customers and suppliers, ensuring the best possible service.
  • Accountable for finding solutions to assist customers whilst abroad.
  • Amendments to bookings and responding to queries for customers departing within 24 hours.
  • Provide general and administrative support to the Customer Sales and service managers

Duty Officer Skills required:

  • Previous Duty Office work is desirable, but previous experience working for a Tour Operator , Airline or travel company is essential.
  • Would suit candidates with previous Duty Office or Operations experience, Team Leaders that have dealt with in-resort issues or Airline / Ticket desk supervisor.
  • Excellent customer service skills, with an ability to resolve issues.
  • Attention to detail and ability to prioritise and manage workload according to time zones and urgency.
  • Ability to work effectively and constantly under pressure
  • Amadeus is desirable

Duty Officer - Additional Information:

  • This role is based on a shift pattern of 4 days on, 4 days off.
  • Salary circa £26k to £26k (including shift allowance) dependent on experience.
  • Excellent staff benefits and travel concessions.
  • Free staff parking.

If you are interested in applying for the role of Duty Officer and have the relevant skills please apply online or . For enquiries please call.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

Here are some similar jobs for you to consider...

24 days ago
only 4 days until close
French or German speaking Business Travel Consultant - relocate to Dublin
London, West Midlands, Scotland, Manchester, Liverpool
£25k - £30k
28 days ago
only 10 hours until close
Cruise Consultant - Home worker / office based
Staffordshire, Birmingham, Nottinghamshire, Derby, Chesterfield
£15k - £20k
14 days ago
only 14 days until close
Student Groups Tours Consultant - homeworking or office based
London, West Midlands, Kent, West Sussex, Derby
£25k - £30k
8 days ago
only 13 days until close

Email me newest jobs similar to this one

  Back to the top