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8 months ago
C&M Travel Recruitment
Salary: £25000 - £26000 per annum + travel concessions and
Location: Crawley
Job type: Permanent
Contact: Lisa Cain-Jones
Category: Operations Jobs

This prestigious Worldwide Tour Operator based in near Gatwick are looking for a Duty Officer to work within their Customer Service department. This is a rare opportunity to join the work force of one of the most reputable companies in the world. As a Duty Officer you will be liaising with customers overseas resolving issues in a prompt and precise manner.

Duty Officer Responsibilities :

  • To take full ownership of in resort problems ensuring they are resolved in order to avoid post departure complaints.
  • 24 hour telephone liaison between customers and suppliers, ensuring the best possible service.
  • Accountable for finding solutions to assist customers whilst abroad.
  • Amendments to bookings and responding to queries for customers departing within 24 hours.
  • Provide general and administrative support to the Customer Sales and service managers

Duty Officer Skills required:

  • Previous Duty Office work is desirable, but previous experience working for a Tour Operator , Airline or travel company is essential.
  • Would suit candidates with previous Duty Office or Operations experience, Team Leaders that have dealt with in-resort issues or Airline / Ticket desk supervisor.
  • Excellent customer service skills, with an ability to resolve issues.
  • Attention to detail and ability to prioritise and manage workload according to time zones and urgency.
  • Ability to work effectively and constantly under pressure
  • Amadeus is desirable

Duty Officer - Additional Information:

  • This role is based on a shift pattern of 4 days on, 4 days off.
  • Salary circa £25k to £26k (including shift allowance) dependent on experience.
  • Excellent staff benefits and travel concessions.
  • Free staff parking.

If you are interested in applying for the role of Duty Officer and have the relevant skills please apply online or

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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