A Europe and Middle East Sales and Product manager is required to join the sales and product department of highly accredited travel company
Sales Manager Responsibilities
Ensuring that all potential clients are offered bespoke and exciting tailor made itinerary’s to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
Ensure that confirmation documents are complete and ready to send to the client within 7 day of payment being taken from the client and that travel documents are prepared and ready to send 14 days prior to departure.
Responsible for managing the whole client experience from initial enquiry to when your clients return home.
Expected to achieve monthly sales and kpi targets
Work with Operations & Accounts to ensure that payment and ticketing deadlines are adhered too.
Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague’s clients.
Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.
Expected to deliver Sales across the Company’s product range, meeting & exceeding Sales and Margin and KPI targets set on a monthly & quarterly basis.
Use first-hand knowledge of your areas to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
Responsible for adherence to company sales policies for their sales.
Responsible for management of the customer experience for their own sales
Expected to work continuously to identify improvements in Company processes.
Support the Head of Product as and when required
Ad hoc analysis as required by Head of Sales or Head of Product.
Sales and clients will always take priority within the role, product is secondary to this
Product Manager Responsibilities
Responsible for the continued development of our Europe product through the website and other distribution channels.
Contract new properties as required in keeping with company strategy
Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
Directly responsible for the contracting of FIT rates, value adds and exclusive offers for your region.
Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers.
Responsible for recognising market trends, new destinations and sourcing new suppliers who can provide exclusive “experiential” tailor made trips.
Champion Europe within the marketing department to ensure that product featured on the website is driving quotations through e-shots and all social media platforms.
Responsible for training and continual development of other Europe experts when required.
Responsible for management of the customer experience for this product.
Quality manage the accommodation selection and where appropriate visit or arrange quality checks
Assist with the design, content and image sourcing, copywriting and production of all sales materials both print and elec