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8 months ago
Prospects4LeisureTravel
Salary: £30k - 35k per year + Commission
Location: London, London City, East London, North London, North West London
Job type: Permanent
Contact: Charlie P4LT
Category: Operations Jobs, Tour Operator Jobs

A Europe and Middle East Sales and Product manager is required to join the sales and product department of highly accredited  travel  company
 
 

Sales Manager Responsibilities 

  • Ensuring that all  potential clients are offered bespoke and exciting tailor made itinerary’s to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
  •  Ensure that confirmation documents are complete and ready to send to the client within 7 day of payment being taken from the client and that travel documents are prepared and ready to send 14 days prior to departure.
  •  Responsible for managing the whole client experience from initial enquiry to when your clients return home.
  •  Expected to achieve monthly sales and kpi targets
  •  Work with Operations & Accounts to ensure that payment and ticketing deadlines are adhered too.
  •  Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague’s clients.
  •  Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking  of spa treatments and dinner reservations and once your client has returned.
  • Expected to deliver Sales across the Company’s product range, meeting & exceeding Sales and Margin and KPI targets set on a monthly & quarterly basis.
  • Use first-hand knowledge of your areas to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
  • Responsible for adherence to company sales policies for their sales.
  • Responsible for management of the customer experience for their own sales
  • Expected to work continuously to identify improvements in Company processes.
  • Support the Head of Product as and when required
  • Ad hoc analysis as required by Head of Sales or Head of Product.
  • Sales and clients will always take priority within the role, product is secondary to this

 

Product Manager Responsibilities

  • Responsible for the continued development of our Europe product through the website and other distribution channels.
  • Contract new properties as required in keeping with company strategy
  • Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
  • Directly responsible for the contracting of FIT rates, value adds and exclusive offers for your region.
  • Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers.
  • Responsible for recognising market trends, new destinations and sourcing new suppliers who can provide exclusive “experiential” tailor made trips.
  • Champion Europe within the marketing department to ensure that product featured on the website is driving quotations through e-shots and all social media platforms.
  • Responsible for training and continual development of other Europe experts when required.
  • Responsible for management of the customer experience for this product.
  • Quality manage the accommodation selection and where appropriate visit or arrange quality checks
  • Assist with the design, content and image sourcing, copywriting and production of all sales materials both print and elec

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