9 months ago
Luxury Tour Operator in London who create Luxury bespoke holidays and tours for their discerning clientele are seeking an experienced travel professional to join their commercial team as a Product Manager.
You will ideally have experience of working within tour operations and have excellent European product knowledge. If you are already working in product and looking for change this is an amazing opportunity to join this award winning Tour Operator
*Responsible for the commercial and operational success of the programme.
*Identify areas for on-going growth based on client research, market analysis and sales/cost projections.
*Source the most suitable overseas suppliers and ensure they understand the specific requirements.
*Ensure the quality of the product is of the requisite high standard.
*Visit key destinations and suppliers in order to achieve the above.
*Determine the destinations, itineraries and content for the annual brochure and website.
*Negotiate and contract rates and services with suppliers.
*Cost the programme, assist in sourcing and selecting images and write product copy.
*Ensure air and ground allocations are requested, confirmed and loaded on the reservations system.
*Manage and monitor the commercial performance of the product ensuring pricing is competitive and meets business requirements.
*Ensure the Health & Safety policy is adhered to for the product.
*Train Sales Consultants and, in conjunction with the Senior Sales Manager, plan educational visits to ensure comprehensive product knowledge.
*Ensure system product information is uploaded, accurate and up to date.
*Monitor the Foreign Office Advice and take any required action.
*Assist the Customer Services department in the event of any feedback arising from the tours.
*Provide effective Product feedback to the Head of Product and other directors, managers and staff as required.
*Liaise with the Marketing department to assist with promotion of the product.
*Handle the emergency mobile phone on a rota basis.
*Report line to the Head of Product.
REQUIRED EXPERIENCE & SKILLS
*Well-travelled in Europe and with a comprehensive knowledge and understanding of the luxury and cultural travel market.
*Experience in planning, contracting and costing a programme of tours.
*Results driven with the ability to identify appropriate product to support on-going growth.
*Experience of managing the profitability of a programme.
*Experience in organising and managing group and private travel.
*Organised, process driven and able to work to deadlines.
*Articulate with a high standard of written English and attention to detail.
*Computer literate, thorough knowledge of Excel and Word and previous experience of a tour operator system.
*Proactive with an ability to show strategic skills, use initiative and work independently.
*Proven ability to negotiate with outside suppliers and organizations.
*Experience of working within a team and dealing with the needs of different departments.
*Experience of CRS (Galileo preferred).
Competitive salary up to £40,000 depending on experience plus performance related bonus. Brilliant office location, easily accessible from several London Stations. Monday to Friday working hours.
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