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about 1 month ago
The National Trust
Salary band: Any
Location: UK
Job type: Permanent
Contact: The National Trust
Category: Customer Service Jobs
Amazing places need a helping hand now and then. Welcoming a large number of visitors each year, the visitor areas need care and attention. We'd like you to come and make sure we keep this special place clean, tidy and well-kept.

What it's like to work here

This quintessential English country house is a busy and vibrant place to be. Last year Belton House welcomed 390,000 visitors through its doors and numbers are growing fast. The 45-member team is currently half way through an ambitious 10-year plan which will transform the house's visitor experience and open new family-friendly attractions. Belton House has opportunities across all areas so, if you are enthusiastic and committed to making this popular property the best it can be, the team would love to hear from you.

What you'll be doing

As the Facilities Assistant, you'll assist with the day to day cleanliness and presentation the National Trust's buildings and outdoor spaces. You'll turn your practical hand to all sorts of cleaning and minor maintenance ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as cleaning, sweeping and litter picking will form a core part of the role, both inside and outdoors. You'll ensure the highest standards of customer service across the area by always implementing a 'customer comes first' attitude. General maintenance work and helping within other teams will also form part of your role.

Who we're looking for

Our team believe that people deserve more than just 'good service', but an amazing experience that they'll never forget, and we're looking for like-minded people to join us.

To be fantastic in this role, you'll need to:


Have a pro-active, 'can-do' attitude



Be enthusiastic, hardworking and have a willingness to get involved



Have a great eye for detail, always being thorough in your approach



Have good customer service skills
It'd also be helpful if you have the following knowledge/experience;




Knowledge of cleaning methods, stock control and Health & Safety practices



Experience of cleaning, both independently and as part of a team
The package

Looking after you




Health cash plan - from as little as 2.81 per month for you and your dependents



Pension contribution match up to 10%



EAP and proactive Health and Wellbeing



Discounted gym membership
Looking after your career




Grow your career through professional training courses across the Trust



Develop your skills with an internal secondment



Pay review linked to values and behaviours, commitment to progression



Income protection due to illness
Unique to Us




Work in some of the most beautiful, iconic and unique locations in the UK



Free entry to NT properties for you, a guest and your children (under 18)



20% off in our retail and catering outlets



Discount up to 35% off a National Trust holiday cottage booking

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