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18 days ago
City Cruises Plc
Salary band: Any
Location: London
Job type: Permanent
Contact: City Cruises Plc
Category: Bar Jobs
We are currently recruiting for passionate Food and Beverage Attendants to join our vibrant team at the R.S. Hispaniola.For more details please see the job description below. About R.S. Hispaniola The R.S. Hispaniola, formerly Maid of Ashton, started her career with the Caledonian Steam Packet Company as a passenger ferry on the famous Clyde & Isles route around the west coast of Scotland. Since 1973 she has rested at anchor alongside the Victoria Embankment in the heart of London. With stunning views upstream towards the Houses of Parliament and downstream through the arches of Hungerford Bridge to St Paul's, the R.S. Hispaniola offers a haven amid the city bustle. In 2002 the Hispaniola became part of the City Cruises fleet. Today the R. S. Hispaniola betrays little of her working pedigree, having been thoroughly refitted to provide two decks of purpose-built restaurant and function room facilities. Main Purpose The Waiting Staff role is to provide excellent levels of service to all customers and assist colleagues in delivering a professional and consistent service in line with brand, menu and legal standards/specifications. Principal Responsibilities To be hospitable, cooperative and polite at all times with internal and external any customersTo have an extensive knowledge of the menu which will both help to answer customer's questions and recommend products which may suit customers circumstances and needs.To accommodate customer time restrictions through efficient ordering and double checkingTo ensure the consistency of food and beverages quality by checking they are up to standard before reaching the customers.To comply with licensing laws at all timesTo assist the management team in maintaining the restaurant standards by reporting any hazards, damages and problemsTo tell management team of any specific needs and requestsTo complete all assigned shift duties and tasks as directed by the Line Manager/ SupervisorTo take responsibility and ownership of areas in restaurant and anticipate customers needs.To clean the tables and make sure everything looks clean, tidy and professionalTo ensure accurate food and beverage orders are processed through the restaurant till systemTo assist in the training of any waiting team members and assist colleagues when possible, promoting excellent teamworkTo complete cleaning duties as per cleaning rotas and instructions of Duty Manager, including surfaces throughout restaurant, customer areas and toiletsTo take responsibility for the health, safety and welfare of all customers, colleagues and self at all timesTo complete bar duties when requiredTo liaise with all other departments, mainly kitchen department in carrying out duties which will lead to an effective and efficient operation of the restaurant. The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in line with business needs. This description applies to those performing the role whilst undertaking training in order to fulfil all aspects of the job. Person Profile Educational Level/Qualifications Desirable: Educated to A Level or equivalentBasic Food Hygiene qualificationsCustomer Service NVQ Level 1 or 2 Experience/Knowledge Required: Experience in a variety of noteworthy up-scale restaurants and higher volume catering establishmentsAt least one year's previous catering and customer service experience Personal Skills Required: Perform great customer serviceRespect colleagues and City Cruises customersApproach everything with integrity with what you doDeliver excellence through profit, customer satisfaction and living our City Cruises valuesWork with empathyThe desire to go the extra mile and a can do attitudeA warm and engaging personality - outward going, confident with first class inter-personal skillsPassionate about great food, fine wine and all aspects of hospitality lifeGreat attention to detail, highly organised and self-motivatedTenacious and calm under pressureVery flexibleA team player. No room for 'them and us'Fantastic communication skills, a good command of spoken and written EnglishTo exhibit a professional attitude at all timesPolite, smart/well presentedIs able to work under independently and under direction Desirable: Company focusedSales driven

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