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about 1 month ago
FMCV Limited
Salary band: £20k - £25k
Location: Northamptonshire
Job type: Any
Contact: FMCV Limited
Category: Customer Service Jobs

Our client is a leading coffee and vending service provider, and they have a vacancy for a Field Service Engineer to join their team, covering Northampton.

Working as part of the Service Team, the Field Service Engineer will play an integral role in providing first line on site support to customers, providing resolution to non-operational equipment. This opportunity is mainly but not limited to locations around Northampton. The Field Service Engineer will be expected to provide excellent customer service, maintaining a positive image of the company at all times. The Engineer will be working on a wide range of coffee and vending equipment, from manufacturers such as Crane, N&W, Westomatic, and Coffetek .

The successful candidate will have experience of electrical/electronic machinery and a technical background. You need to be an excellent communicator. You will need to possess a national certificate in Electrical/Electronic technology or equivalent. Experience in the vending industry is desirable but not always essential. Full training can be provided, and so candidates from the coffee, vending, and gaming industry would be considered.

Job Scope

During your training period, you will receive one to one training on effectively installing, servicing and maintaining the vending and coffee equipment.

Responsibilities

Callouts

  • To respond to individual callouts issued from the office.
  • Liaise with client on arrival.
  • Investigate reason for callout, diagnose fault and repair where possible.
  • Complete all paperwork following Company procedures.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion of each call, providing appropriate service codes and attendance times to close the call.
  • Order replacement parts with the Help Desk as required quoting relevant part number

Site Survey

  • To complete site surveys following Company procedure.
  • Liaise with client on arrival.
  • Complete all paperwork following Company procedures and ensuring prompt return.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion.

Installation

  • To install machines at clients address following Company procedures.
  • Liaise with client on arrival.
  • Complete all paperwork following Company procedures.
  • Record all opening meter readings of installed machines.
  • Record all closing meter readings of decommissioned machines where applicable.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion.

General Duties

  • Notify the Line Manager of any training requirements.
  • Ensure all tools and equipment are maintained in a useable condition.
  • Ensure correct uniform is worn at all times and notify the Line Manager of any replacements required.
  • Maintain and monitor levels of spare parts stock held on vehicle.
  • Ensure efficient/effective use of working time.
  • Liaise with other departments when necessary.
  • To immediately report any customer dissatisfaction or potential loss of business to the Operations Manager.

Skills Required

  • Full UK driving license
  • Excellent Communication Skills.
  • Good customer services awareness.
  • Excellent administration skills.
  • Good organisational skills.
  • IT literate
  • Full Clean Driving Licence.

If you are an experienced Field Service Engineer or a recent graduate of a degree in electronics or electrical engineer, please submit your CV for consideration now.

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