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about 1 month ago
FMCV Limited
Salary band: £15k - £20k
Location: Lincolnshire
Job type: Any
Contact: FMCV Limited
Category: Customer Service Jobs

Our client is a leading coffee and vending service provider, and they have a vacancy for a Field Service Engineer to join their team, covering North Lincolnshire and the surrounding areas.

Working as part of the Service Team, the Field Service Engineer will play an integral role in providing first line on site support to customers, providing resolution to non-operational equipment. This opportunity is mainly but not limited to locations in North Lincolnshire. The Field Service Engineer will be expected to provide excellent customer service, maintaining a positive image of the company at all times. Manufacturers of the machines include Westomatic, N&W, Crane, Coffetek, Gaggia, and Schaerer.

Job Scope
During your training period, you will receive one to one training on effectively installing, servicing and maintaining the vending and coffee equipment.

Responsibilities
Callouts

  • To respond to individual callouts issued from the office.
  • Liaise with client on arrival.
  • Investigate reason for callout, diagnose fault and repair where possible.
  • Complete all paperwork following Company procedures.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion of each call, providing appropriate service codes and attendance times to close the call.
  • Order replacement parts with the Help Desk as required quoting relevant part numbers.


Site Survey

  • To complete site surveys following Company procedure.
  • Liaise with client on arrival.
  • Complete all paperwork following Company procedures and ensuring prompt return.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion.


Installation

  • To install machines at clients address following Company procedures.
  • Liaise with client on arrival.
  • Complete all paperwork following Company procedures.
  • Record all opening meter readings of installed machines.
  • Record all closing meter readings of decommissioned machines where applicable.
  • Inform client of work carried out, ensuring client contact final signature.
  • Report into office on completion.


Planned Maintenance

  • To ensure filter replacement schedules are kept up to date.
  • Identify and attend machines requiring de-scaling.


General Duties

  • Notify the Line Manager of any training requirements.
  • Ensure all tools and equipment are maintained in a useable condition.
  • Ensure correct uniform is worn at all times and notify the Line Manager of any replacements required.
  • Maintain and monitor levels of spare parts stock held on vehicle.
  • Ensure efficient/effective use of working time.
  • Liaise with other departments when necessary.
  • To immediately report any customer dissatisfaction or potential loss of business to the Operations Manager.
  • To advise the sales department of any identified new business opportunities.
  • Always promote the company in a professional manner.
  • To work within AVA Quality Manual Guidelines and standards
  • Ensuring Health & Safety legislation is adhered to all times an notify your line manager of any areas of concern.


Skills Required

  • Full UK driving license
  • Excellent Communication Skills.
  • Good customer services awareness.
  • Excellent administration skills.
  • Good organisational skills.
  • IT literate
  • Full Clean Driving Licence.


Personal Requirements

  • CRB Check will be required due to our customer requirements
  • Well organised, with a keen eye for detail.
  • Highly motivated.
  • Professional.
  • Ability to work as part of a team.
  • Ability to meet deadlines.
  • Self-starter, also able to work independently or as part of a team.

If you are an experienced Field Service Engineer, please submit your CV now for consideration for this role.

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