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14 days ago
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FIT Executive - German or Spanish speaker


DCV Technologies Ltd
Salary: £22,000 - £24,000
Location: London
Job type: Permanent
Contact: Jordan Lloyd
Category: Tour Operator Jobs
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Job Title:              FIT Executive (German or Spanish speaker)

Location:             Central London

 

 

An internationally recognised inbound B2B specialist for Group and FIT travel, Conferences and Events is looking for a German or Spanish speaking FIT executive to join their London team.

 

Role

 

Using Tourplan (in-house Tour Operating and booking system) to efficiently quote FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary service.

 

CORE DUTIES

 

·         To undertake FIT client reservations in an efficient and customer focused manner

·         To ensure agreed response times to clients are met and all reservations undertaken are accurate

·         To build and maintain strong relationships with clients under your care

·         To deliver first class customer service to our clients

·         Working with our reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager

·         Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients

·         To make hotel and other service reservations, maintaining strong supplier relationships.

·         To take part in the emergency backup services including a 24-hour telephone (and tablet) backup service on a rotating basis

·         To undertake any other administrative tasks as assigned by your manager/ supervisor or Senior FIT Account Executive

·         Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager

EDUCATION & QUALIFICATIONS:

  • Very good knowledge of MS Office & Tourplan

 

OTHER REQUIREMENTS:

 

  • Fluency in English
  • Fluency in German or Spanish
  • A good knowledge of the UK-wide inbound tourism industry products is essential
  • Experience in a Destination Management Company is essential
  • Some experience of handling VIP and/or luxury FIT accounts is desirable
  • Experience using Tourplan desirable but not essential
  • Travel & Tourism degree or relevant travel industry experience preferable
  • Excellent organisational skills with good attention to detail
  • Excellent customer care and communication skills
  • Team player able to work in a busy environment

 

Job Title:              FIT Executive (German or Spanish speaker)

Location:             Central London

 

 

An internationally recognised inbound B2B specialist for Group and FIT travel, Conferences and Events is looking for a German or Spanish speaking FIT executive to join their London team.

 

Role

 

Using Tourplan (in-house Tour Operating and booking system) to efficiently quote FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary service.

 

CORE DUTIES

 

·         To undertake FIT client reservations in an efficient and customer focused manner

·         To ensure agreed response times to clients are met and all reservations undertaken are accurate

·         To build and maintain strong relationships with clients under your care

·         To deliver first class customer service to our clients

·         Working with our reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager

·         Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients

·         To make hotel and other service reservations, maintaining strong supplier relationships.

·         To take part in the emergency backup services including a 24-hour telephone (and tablet) backup service on a rotating basis

·         To undertake any other administrative tasks as assigned by your manager/ supervisor or Senior FIT Account Executive

·         Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager

EDUCATION & QUALIFICATIONS:

  • Very good knowledge of MS Office & Tourplan

 

OTHER REQUIREMENTS:

 

  • Fluency in English
  • Fluency in German or Spanish
  • A good knowledge of the UK-wide inbound tourism industry products is essential
  • Experience in a Destination Management Company is essential
  • Some experience of handling VIP and/or luxury FIT accounts is desirable
  • Experience using Tourplan desirable but not essential
  • Travel & Tourism degree or relevant travel industry experience preferable
  • Excellent organisational skills with good attention to detail
  • Excellent customer care and communication skills
  • Team player able to work in a busy environment

 


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