Job Title: FIT Executive (German or Spanish speaker)
Location: Central London
An internationally recognised inbound B2B specialist for Group and FIT travel, Conferences and Events is looking for a German or Spanish speaking FIT executive to join their London team.
Using Tourplan (in-house Tour Operating and booking system) to efficiently quote FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary service.
· To undertake FIT client reservations in an efficient and customer focused manner
· To ensure agreed response times to clients are met and all reservations undertaken are accurate
· To build and maintain strong relationships with clients under your care
· To deliver first class customer service to our clients
· Working with our reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager
· Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients
· To make hotel and other service reservations, maintaining strong supplier relationships.
· To take part in the emergency backup services including a 24-hour telephone (and tablet) backup service on a rotating basis
· To undertake any other administrative tasks as assigned by your manager/ supervisor or Senior FIT Account Executive
· Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager
EDUCATION & QUALIFICATIONS: