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about 1 year ago
DCV Technologies Ltd
Salary: £18,000
Location: West London
Job type: Permanent
Contact: Jordan Lloyd
Category: Reservations Jobs



Job Title:


FIT Reservations Agent


Operations Department



Reporting to:




Job Purpose:


-      To work closely with supervisor in order to develop and grow incoming FIT bookings

-      Quote & Operate FIT bookings in a successful, profitable and professional manner

Job Specification: 


-      Process all incoming FIT reservations (book accommodation, transfers, attractions and any other services)

-      To Maintain good relations with all clients and suppliers at all times

-      To Respond to requests from clients accurately and in a timely manner

-      Ensure the smooth operations of all FIT bookings (i.e. booking all services, issuing travel documents)

-      Produce weekly reports for supervisor

-      Managing close-outs for all online operators

-      General administrative duties

Candidate Specification: 



-      Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

-      Exceptional customer service and result driven

-      Ability to work under pressure

-      Highly accurate with an excellent attention to detail

-      Fluency in English

-      Ability to make decisions and to work on own initiative

Desirable but not essential:

-      Fluency in French, Spanish, Germany or Dutch

-      Experience within the inbound tourism industry in the UK and Ireland


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