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7 months ago
Platinum Travel Recruitment
Salary: £20k-£22k + benefits
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Admin Jobs, Customer Service Jobs, Hotel Jobs, Reservations Jobs, Tour Operator Jobs

We are seeking an experienced FIT Travel Reservations Consultant to join our clients friendly and busy team due to success and expansion. Our client is a forward thinking and dynamic tour operator that offer various travel services for travellers throughout the UK, Europe and beyond. If you are currently working for a tour operator or a hotel in reservations or reception and seeking career progression, in which you will be rewarded for your hard work, apply today!

Each day will not be the same, duties include:

  • Making reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints.
  • Liaise with hotels and the internal teams to coordinate a satisfactory stay for customers.
  • Communicate with hotels and provide worldwide sales team with up to date booking information
  • Negotiate prices and conditions with some hotels
  • Negotiate compensation or refunds as and when required
  • Load accurate rates and booking details into the in-house system
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • Process deposits/refunds

Essential Requirements:

  • Experience in the Travel Industry is a must and a background knowledge in Operations/Reservations either from a hotel, travel agency or tour operator
  • Able to prioritise the jobs, attention to detail, multitasking
  • Fluency in English (spoken and written)
  • Immaculate telephone manners and communication skills



  • Career progression
  • Sociable working hours
  • Flexible working hours
  • Onsite luxury leisure facilities
  • Lucrative salary
  • Travel perks
  • Opportunity to work for a forward thinking and dynamic tour operator in which you will be rewarded for your hard work within a friendly team of travel professionals. You will not be a number – be part of the family and give your travel career a boost today!


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