9 days ago
Are you experienced in everything Flight Ticketing? Do you have experience on Worldspan/Amadeus GDS? Are you based in South East London/Kent and looking to get away from the busy London commute?? I want to hear from you.
A reputable Travel Company based in South East London/Kent are looking for an experienced Flight Executive to join their flights team!
To ensure that airline tickets for all customer booked flights are issued, schedule changes are serviced, airline fare disputes are resolved and amendments to itineraries are managed, with the highest levels of accuracy.
*Ensure ticketing of IT, nett and published fares as necessary, including requesting tickets from 3rd parties, in good time and with attention to detail. Process refunds, exchanges and action all other ticketing functions
*Audit each ticket issued in a timely manner, making corrections and/or voiding within the time frame which avoids company financial losses
*Accountable for processing refunds, exchanges and actioning all other ticketing functions as they arise, maintaining high standards of delivery
*Scrutinize each ADM received, reporting on the cause of issuance, making a log of the QPR where the fault is in-house, reviewing processes, identifying the learning and recommending actions to avoid repeat errors.
*When identified, raise significant losses to the attention of the Head of Customer and/or the Managing Director immediately, providing the reason for the loss, what could/should have been done differently to avoid the loss and action items.
*Calculate and effectively communicate with After Sales, the costs of flight upgrades and other amendments post ticketing and during non-standard events, in support of providing prompt and high standards of customer service.
*Monitor flight changes and update in-house systems, advising customers and other departments. When working directly with customers on schedule changes, ensure you reach all those impacted and maintain contact through the process to ensure understanding.
*Maintain and communicate changes to the Carrier Quick Reference Guide, which educates team members of fare classes and applicable fare rules.
*Assist the After Sales and Reservations teams with complex fare itineraries and developing consultants' knowledge on airfares, recognising where it is a priority to support sales or improve customer service
*Support and advise the Customer Relations post travel team, where necessary, obtaining facts and resolutions from carriers in support of post travel complaints and finding the best possible outcome for the Business and the customer.
*Distribute to all relevant team members, updates affecting all airline services (issued by carriers, tourist boards etc.), immediately they arise and with accuracy, being prepared to answer any associated questions
*Respond to relevant questions and queries from customers and other departments, both by / Tel:
Please note that only candidates who meet the shortlisted requirements will be contacted
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