Job Tittle: Flight operations Team leader/Manager
Salary: £30,000 +excellent benefits
We are currently recruiting for a Flight Operations Team leader/Manager for a leading long standing tour operator. They are looking for somebody with a previous background in sales team management from either a tour operator, travel agent, specialist travel company or a company of a similar nature. A strong GDS background and knowledge is essential.
Tasks and duties of the Flight Operations Team leader/Manager
- Manage a team of 6 staff ensuring workloads are evenly spread across the team by planning resource efficiently and prioritising
- Interview and assist in training new staff in the department as well as providing additional training for current staff when required
- Monitor performance and develop staff ensuring regular one to ones and appraisals are conducted along with team meetings as required
- Assist the team when required to ensure completion of daily and weekly tasks
- Manage the process of rebooking of flights for any holiday changes ensuring the customer is provided with the best alternative
- Ensure all queues in Amadeus are effectively managed ensuring any problems are dealt without affecting the customer’s experience
- Overall responsibility for ensuring all tickets are issued accurately and according to their required deadlines
- Track the management of ADMs ensuring costs are minimised and proactive steps are taken to prevent a re-occurrence
Skills and experience of required of the Flight Operations Team leader/Manager
- People management experience
- A solid understanding of airline contracts
- An extensive understanding of a GDS (preferably Amadeus)
- Able to issue airline tickets
- Experience in managing ADM processes
- An ability to manage and prioritise a high workload within tight deadlines
- Imperative to show initiative and be a dynamic problem solver
- Experience in training and the creation of supporting manuals and training documentation
The Flight Operations Team leader/Manager position would ideally suit a current manager in a similar position who is looking for a new challenge or a team leader who is looking for the next step up in their career.
To apply for the Flight Operations Team leader/Manager position please click on the link below or call Prospects4Corporate Travel on.