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12 days ago
Travel Futures
Salary: £17k - 17.5k per year + bonus & benefits
Location: Essex, Hertfordshire, North London, North West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Graduate Travel Jobs, Operations Jobs, Reservations Jobs, Tour Operator Jobs

Flight Reservations Consultant is required by a highly-regarded travel tour operator that specialises in ethical and adventure travel. As the Flight Reservations Consultant you will play a key role in maintaining relationships with suppliers and airlines as well as providing quality support to clients. The candidate is expected to be detail oriented as well as proactive with a good understanding of airline procedures.    This is an excellent entry level position.

As the Flight Reservations Consultant, you will:

  • Review sales, produce flight reports and confirm allocations on Travelink
  • Liaise with airport representatives
  • Request upgrades for tour leaders and clients and organise ad-hoc seats, domestic add-ons
  • Produce and distribute travel documents for all clients including land only
  • Confirm seat and reservations changes and assist with production of all-staff memos
  • Handle client queries and communication by telephone and email
  • Assist with reservations and sales duties
  • Assist with producing travel related reports and statistics for key suppliers
  • Be responsible for upselling and promoting special offers
  • Support the Crisis Response Team in emergency situations as and when these arise

The Flight Reservations Consultant is:

  • Proficient in the Global Distribution System (GDS)
  • Knowledgeable in airline procedures
  • Experienced in reservations and sales
  • Good numerical and general IT skills
  • A professional and friendly telephone manner
  • Able to work autonomously and as part of a team 
  • Excellent communication and customer service skills

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