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5 days ago
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Food Beverage Team Leader - Grosvenor Casino Reading South (Rose Kil


grosvenor-casinos
Salary band: Any
Location: Berkshire
Job type: Permanent
Contact: grosvenor-casinos
Category: Customer Service Jobs
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FOOD & BEVERAGE TEAM LEADER - Grosvenor Reading South

Grosvenor Casinos - more than just live Casino

One amazing venue, one great night out

Working with us is all about helping excite and entertain people from all walks of life, we're serious about bringing fun to our customers - so we look for team spirits who can help us create a special experience for the many different types of customer who come to us for a great night out.

Grosvenor Casinos are more than just a great place to enjoy live casino games. With stylish bars and restaurants and fantastic entertainment we are the perfect day and night leisure destination. It is the mission of our Teams to focus on being the best at what we do and provide our customers with unrivalled entertainment experiences.

Our Grosvenor Casino in Reading South has vacancies for full time Food & Beverage Team Leaders

Are you a team player, enjoy a challenge and feel you have the relevant experience for this exciting opportunity? The successful candidate should have the commitment to drive the business forward. Self-motivation is essential to this role as is flexibility.

So why join our team??

Not only is it a fun place to work with great training and excellent career opportunities, there are a lot of great benefits of being part of our team. This includes discounted shopping on many High Street stores like Debenhams, Tescos, Iceland, Ikea, B&Q!! Discounts on many popular restaurants, holidays, insurance, to name but a few! If you would like to know more, then apply to join our team, what is stopping you???

Responsibilities include cash handling, supervising the running of shifts, staff training, achieving sales targets and managing stocks.

Job Description

To lead the team to deliver a courteous, professional and efficient service of food, beverages and other ancillary products, whilst complying with all set standards of service and working within the Company's guiding values.

Key Task Area - Team


Enthusiastically lead the Food and Beverage Team as and when required.
Ensure that all departments are adequately resourced within required budgets.
Assist in the training and induction of new team members, and support the development of existing team members through training and coaching.
Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, escalating any concerns to the Management Team.
Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.


Key Task Area - Development


In conjunction with the Food and Beverage Manager, review your own performance at reviews and annual appraisal. Be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
To be multi-skilled in other departments so that the business is able to meet customer demands by ensuring that all departments are operating to the maximum efficiency.


Key Task Area - Customer


To be customer obsessed, carrying out your duties to ensure that all customers have an exceptional level of service provided, a value for money experience and want to return to the Casino.
To be conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience.
To proactively offer and provide a friendly, accurate, efficient and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company's Food and Beverage Service Cycles.
To have an awareness of daily, weekly and monthly targets and ensure that the Food and Beverage Team are working to achieve these.
To actively promote the customer reward scheme.


Key Task Area - Shareholder


To be accountable for all handling of monies and electronic point of sale responsibilities.
To have the required level of Product Knowledge of our Food & Beverage Offers.
To have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
To ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
To support the Food and Beverage Manager to ensure compliance with all relevant legislation e.g. Licencing, Weights and Measures etc., escalating any concerns to the Management Team.
To ensure that the Department has accurately accounted for stocks, spillage and wastage, managing work quality and controls, escalating any concerns to the Management Team.
To comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
Promote an environment that encourages responsible drinking.


Essential


Passion to deliver exceptional Customer Service
Working knowledge of food and beverages within a similar environment.
Leisure/Food and Beverage industry knowledge including legislation, best practice, current trends, etc.
At least 18 years old
Have proof of right to work in the UK


Preferred


NVQ level 2 qualification in Hospitality.
Experience of leading a team


Knowledge of Company training (Service That Sells, Perfect Serve etc.)

Grosvenor who.

Part of the Rank Group, Grosvenor Casinos is a leading casino operator in the UK with over 50 casinos and over 45 years' experience in the gaming industry it is one of the most trusted names in leisure and entertainment.

Working for us.

An amazing team where everyone counts.

More than just great venues, our clubs are extraordinary places to work. You'll find the environment welcoming, vibrant and alive - built around many different people, with many different skills. So whether your role is in Gaming or Hospitality, front of house or back of house, full time or part time, you'll enjoy being part of a team that is dedicated to giving all of our customers an experience to remember. As well as fun and flexibility we also offer opportunities to diversify and grow your career, with a focus on development and progression the majority of our Managers began their journey with us as Team Members. Whether you have experience of working in a Casino or not, we could have the role for you, your personality, your experience - playing your valued part in a business that's enjoyed over 45 years of success.
FOOD & BEVERAGE TEAM LEADER - Grosvenor Reading South

Grosvenor Casinos - more than just live Casino

One amazing venue, one great night out

Working with us is all about helping excite and entertain people from all walks of life, we're serious about bringing fun to our customers - so we look for team spirits who can help us create a special experience for the many different types of customer who come to us for a great night out.

Grosvenor Casinos are more than just a great place to enjoy live casino games. With stylish bars and restaurants and fantastic entertainment we are the perfect day and night leisure destination. It is the mission of our Teams to focus on being the best at what we do and provide our customers with unrivalled entertainment experiences.

Our Grosvenor Casino in Reading South has vacancies for full time Food & Beverage Team Leaders

Are you a team player, enjoy a challenge and feel you have the relevant experience for this exciting opportunity? The successful candidate should have the commitment to drive the business forward. Self-motivation is essential to this role as is flexibility.

So why join our team??

Not only is it a fun place to work with great training and excellent career opportunities, there are a lot of great benefits of being part of our team. This includes discounted shopping on many High Street stores like Debenhams, Tescos, Iceland, Ikea, B&Q!! Discounts on many popular restaurants, holidays, insurance, to name but a few! If you would like to know more, then apply to join our team, what is stopping you???

Responsibilities include cash handling, supervising the running of shifts, staff training, achieving sales targets and managing stocks.

Job Description

To lead the team to deliver a courteous, professional and efficient service of food, beverages and other ancillary products, whilst complying with all set standards of service and working within the Company's guiding values.

Key Task Area - Team


Enthusiastically lead the Food and Beverage Team as and when required.
Ensure that all departments are adequately resourced within required budgets.
Assist in the training and induction of new team members, and support the development of existing team members through training and coaching.
Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, escalating any concerns to the Management Team.
Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.


Key Task Area - Development


In conjunction with the Food and Beverage Manager, review your own performance at reviews and annual appraisal. Be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
To be multi-skilled in other departments so that the business is able to meet customer demands by ensuring that all departments are operating to the maximum efficiency.


Key Task Area - Customer


To be customer obsessed, carrying out your duties to ensure that all customers have an exceptional level of service provided, a value for money experience and want to return to the Casino.
To be conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience.
To proactively offer and provide a friendly, accurate, efficient and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company's Food and Beverage Service Cycles.
To have an awareness of daily, weekly and monthly targets and ensure that the Food and Beverage Team are working to achieve these.
To actively promote the customer reward scheme.


Key Task Area - Shareholder


To be accountable for all handling of monies and electronic point of sale responsibilities.
To have the required level of Product Knowledge of our Food & Beverage Offers.
To have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
To ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
To support the Food and Beverage Manager to ensure compliance with all relevant legislation e.g. Licencing, Weights and Measures etc., escalating any concerns to the Management Team.
To ensure that the Department has accurately accounted for stocks, spillage and wastage, managing work quality and controls, escalating any concerns to the Management Team.
To comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
Promote an environment that encourages responsible drinking.


Essential


Passion to deliver exceptional Customer Service
Working knowledge of food and beverages within a similar environment.
Leisure/Food and Beverage industry knowledge including legislation, best practice, current trends, etc.
At least 18 years old
Have proof of right to work in the UK


Preferred


NVQ level 2 qualification in Hospitality.
Experience of leading a team


Knowledge of Company training (Service That Sells, Perfect Serve etc.)

Grosvenor who.

Part of the Rank Group, Grosvenor Casinos is a leading casino operator in the UK with over 50 casinos and over 45 years' experience in the gaming industry it is one of the most trusted names in leisure and entertainment.

Working for us.

An amazing team where everyone counts.

More than just great venues, our clubs are extraordinary places to work. You'll find the environment welcoming, vibrant and alive - built around many different people, with many different skills. So whether your role is in Gaming or Hospitality, front of house or back of house, full time or part time, you'll enjoy being part of a team that is dedicated to giving all of our customers an experience to remember. As well as fun and flexibility we also offer opportunities to diversify and grow your career, with a focus on development and progression the majority of our Managers began their journey with us as Team Members. Whether you have experience of working in a Casino or not, we could have the role for you, your personality, your experience - playing your valued part in a business that's enjoyed over 45 years of success.

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