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5 days ago
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French Arabic Speaking Customer Executive


DCV Technologies Ltd
Salary: £24,000-£30,000 plus bonus
Location: London
Job type: Permanent
Contact: Anna
Category: Language Jobs
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French & Arabic Speaking Customer Service Executive

Our client is looking for passionate, resourceful and motivated individuals, with excellent customer service skills.

They are a global lifestyle management company, providing high end concierge services. They provide their members with access to the best in travel, live entertainment, dining and retail services.

Your role will involve fulfilling these requests from the client’s VIP and UHNW clients.

Responsibilities:  

·         Once initial contact with the member is made, you will need to establish a brief from the member, outlining their requirements and the timescale the request needs to be completed in

·         Liaise with members, suppliers and your colleagues to deliver the best possible service to requests

·         Should a request not fit with the company’s current supplier list, you will be required to conduct the necessary research to fulfil accordingly

·         Ensure the needs of the member are met in a professional and timely manner

·         Build a good rapport and strong relationships with the members

·         Cross sell other services the business has to offer

Requirements:  

·         Fluent in English, French and Arabic

·         Motivated

·         Team player

·         Enjoy a challenge

·         Experience in meeting and exceeding targets

·         Passionate about delivering high quality service

·         Have excellent research skills

·         Ability to use your initiative and creativity to best meet the needs of the members

Benefits:

·         Competitive salary plus a performance related bonus

·         4 weeks fully paid sabbatical after 5 years of service

·         In office awards

·         Monthly treats

·         Increased annual leave after 3 years

·         Length of service bonuses

·         Employer-contributory company pension

·         Travel discounts

·         Discounts on entertainment events

·         Social events, including monthly drinks

·         Break out area with games included

·         Free fruit and breakfasts

·         Season ticket loans

·         Childcare vouchers

French & Arabic Speaking Customer Service Executive

Our client is looking for passionate, resourceful and motivated individuals, with excellent customer service skills.

They are a global lifestyle management company, providing high end concierge services. They provide their members with access to the best in travel, live entertainment, dining and retail services.

Your role will involve fulfilling these requests from the client’s VIP and UHNW clients.

Responsibilities:  

·         Once initial contact with the member is made, you will need to establish a brief from the member, outlining their requirements and the timescale the request needs to be completed in

·         Liaise with members, suppliers and your colleagues to deliver the best possible service to requests

·         Should a request not fit with the company’s current supplier list, you will be required to conduct the necessary research to fulfil accordingly

·         Ensure the needs of the member are met in a professional and timely manner

·         Build a good rapport and strong relationships with the members

·         Cross sell other services the business has to offer

Requirements:  

·         Fluent in English, French and Arabic

·         Motivated

·         Team player

·         Enjoy a challenge

·         Experience in meeting and exceeding targets

·         Passionate about delivering high quality service

·         Have excellent research skills

·         Ability to use your initiative and creativity to best meet the needs of the members

Benefits:

·         Competitive salary plus a performance related bonus

·         4 weeks fully paid sabbatical after 5 years of service

·         In office awards

·         Monthly treats

·         Increased annual leave after 3 years

·         Length of service bonuses

·         Employer-contributory company pension

·         Travel discounts

·         Discounts on entertainment events

·         Social events, including monthly drinks

·         Break out area with games included

·         Free fruit and breakfasts

·         Season ticket loans

·         Childcare vouchers


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