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12 days ago
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French or German Reservations Agent


DCV Technologies Ltd
Salary: £23k
Location: London
Job type: Permanent
Contact: Anna
Category: Tour Operator Jobs
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Group Reservation Agent - French or German Speakers

Main Responsibilities

  • Contacting hotels by phone, email or fax in order to discuss present and future reservations
  • Select appropriate contracts and non-contracted hotels according to sales requirements
  • Process bookings and inputting details/rates using the in-house system
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • General admin tasks
  • Dispute handling
  • Process deposits/refunds
  • Negotiate book outs, compensations and cancellation charges when needed
  • Prioritise workload according to deadlines

Relevant Skills/Characteristics

  • Capable of handling high volume in a timely manner with accuracy
  • Ability to work under pressure
  • Professional and efficient telephone manner
  • Ability to Multitask
  • Superb interpersonal skills
  • Demonstrate team working
  • Loyalty and commitment when independently working
  • Outstanding time management and organisation skills
  • Preferred negotiation, customer service and problem-solving abilities
  • Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

  • Excellent spoken and written communication skills in English
  • Sound knowledge of MS office applications
  • Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered
  • French or German Language skills

Desirable.

  • Regional knowledge of Europe.
  • Previous experience within Hotel Group/FIT/Operations/Reservations

Group Reservation Agent - French or German Speakers

Main Responsibilities

  • Contacting hotels by phone, email or fax in order to discuss present and future reservations
  • Select appropriate contracts and non-contracted hotels according to sales requirements
  • Process bookings and inputting details/rates using the in-house system
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • General admin tasks
  • Dispute handling
  • Process deposits/refunds
  • Negotiate book outs, compensations and cancellation charges when needed
  • Prioritise workload according to deadlines

Relevant Skills/Characteristics

  • Capable of handling high volume in a timely manner with accuracy
  • Ability to work under pressure
  • Professional and efficient telephone manner
  • Ability to Multitask
  • Superb interpersonal skills
  • Demonstrate team working
  • Loyalty and commitment when independently working
  • Outstanding time management and organisation skills
  • Preferred negotiation, customer service and problem-solving abilities
  • Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

  • Excellent spoken and written communication skills in English
  • Sound knowledge of MS office applications
  • Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered
  • French or German Language skills

Desirable.

  • Regional knowledge of Europe.
  • Previous experience within Hotel Group/FIT/Operations/Reservations

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