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21 days ago
DCV Technologies Ltd
Salary band: £20k - £25k
Location: London, Middlesex, Harrow, Edgware
Job type: Permanent
Contact: Chloe
Category: Reservations Jobs, Telesales Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

A leading incoming tour operator who creates custom made tours have a fantastic opportunity for a French speaking Business Development & Operations Executive in the Edgware area. 

Purpose of Role:

To effectively win business by producing quality, competitive quotations in response to our client’s group travel requirements in the UK. To develop and maintain excellent working relationships with the allocated clients and to have total responsibility for all their confirmed traveling groups.

Specific Areas of Responsibility:

Bookings:

To acknowledge all amendments and changes from clients

To be able to advise the client of the most suitable options for their  tours

To ensure that all services are booked well in advance of the date of travel

To ensure that all service providers are kept informed of all changes and amendments to their confirmed groups.

To acknowledge confirmations to clients

To meet all targets for under budget buying, placing of services and inserting information into tourplan

New Requests / Quoting:

To acknowledge all new requests with a telephone call within 2 hours of receipt.

To ensure that all new requests are qualified.

To produce good quality quotations using the E-voyages standard format and within on-time deadlines

To follow up all quotations consistently to maximize conversion rates.

To acknowledge confirmations to clients.

Logging:

To log all new requests and follow-ups.

To update log with confirmations and lost business (with clear explanation for rejection).

Suppliers:

To chase the hotels for signature before offering it to client

To ensure that the correct services are booked at or under the budget

To maintain close communication with the relevant suppliers at all times on the progress of the bookings

Number of passengers on the tours

Reservation of services

Options and deadlines

Payment agreements

To maintain good and up to date product knowledge at all times

To process supplier’s invoices within 48 hours of receipt

To respond to supplier’s payment requests within 4 hours

To resolve invoice queries within 1 week

To develop a close relationship with the Contract & Purchasing dept.

Clients:

To answer email / faxes within 4 hours

To answer any correspondence on day of receipt if received by 12h00, or by 12h00 next working day if received after 12h00

To make service reservations as per the client’s requirements in accordance to their deadlines and to deal with their queries in a timely manner

To maintain close communication with the relevant clients at all times on the progress of the bookings

To offer the clients as many additional services as possible in order to increase the income per group

To be aware of any special offers / deals which can be sent to the clients to generate additional business

To contact the client 6 weeks before arrival to get an update

To ensure that the client provides the necessary information at the correct time to generate the sales invoices

To respond to complaints within 2 working days and ensure it is fully resolved within 1 week

To resolve problems on same day whilst groups are traveling

To reconfirm in writing what’s been agreed verbally

To meet key clients as often as possible

Financial:

To ensure that we achieve the correct margin for each client

To ensure that we buy under budget as much as possible

To keep Tourplan accurate and up to date at all times

Other:

To participate in the Emergency Mobile phone rota

To participate in training program put in place for new staff members

To complete any reasonable instruction from a superior.

To adopt a filing system which enables colleague to cover in your absence

REQUIRED SKILLS & EXPRERIENCES

Fluency in English and French

Experience in the Travel Industry or degree in Tourism Management or similar

A positive attitude with drive and a work ethic to meet targets

Detail-orientated

Creative and able to ‘think outside the box’

Excellent written, oral and interpersonal communication /relationship-building and analytical skills

Ability to work independently and self-directed

Excellent time-management

Proficiency in MS Office applications (Excel, PowerPoint and Word)

The salary is £20,000 to £24,000.

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