A leading incoming tour operator who creates custom made tours have a fantastic opportunity for a French speaking Business Development & Operations Executive in the Edgware area.
Purpose of Role:
To effectively win business by producing quality, competitive quotations in response to our client’s group travel requirements in the UK. To develop and maintain excellent working relationships with the allocated clients and to have total responsibility for all their confirmed traveling groups.
Specific Areas of Responsibility:
To acknowledge all amendments and changes from clients
To be able to advise the client of the most suitable options for their tours
To ensure that all services are booked well in advance of the date of travel
To ensure that all service providers are kept informed of all changes and amendments to their confirmed groups.
To acknowledge confirmations to clients
To meet all targets for under budget buying, placing of services and inserting information into tourplan
New Requests / Quoting:
To acknowledge all new requests with a telephone call within 2 hours of receipt.
To ensure that all new requests are qualified.
To produce good quality quotations using the E-voyages standard format and within on-time deadlines
To follow up all quotations consistently to maximize conversion rates.
To acknowledge confirmations to clients.
To log all new requests and follow-ups.
To update log with confirmations and lost business (with clear explanation for rejection).
To chase the hotels for signature before offering it to client
To ensure that the correct services are booked at or under the budget
To maintain close communication with the relevant suppliers at all times on the progress of the bookings
Number of passengers on the tours
Reservation of services
Options and deadlines
To maintain good and up to date product knowledge at all times
To process supplier’s invoices within 48 hours of receipt
To respond to supplier’s payment requests within 4 hours
To resolve invoice queries within 1 week
To develop a close relationship with the Contract & Purchasing dept.
To answer email / faxes within 4 hours
To answer any correspondence on day of receipt if received by 12h00, or by 12h00 next working day if received after 12h00
To make service reservations as per the client’s requirements in accordance to their deadlines and to deal with their queries in a timely manner
To maintain close communication with the relevant clients at all times on the progress of the bookings
To offer the clients as many additional services as possible in order to increase the income per group
To be aware of any special offers / deals which can be sent to the clients to generate additional business
To contact the client 6 weeks before arrival to get an update
To ensure that the client provides the necessary information at the correct time to generate the sales invoices
To respond to complaints within 2 working days and ensure it is fully resolved within 1 week
To resolve problems on same day whilst groups are traveling
To reconfirm in writing what’s been agreed verbally
To meet key clients as often as possible
To ensure that we achieve the correct margin for each client
To ensure that we buy under budget as much as possible
To keep Tourplan accurate and up to date at all times
To participate in the Emergency Mobile phone rota
To participate in training program put in place for new staff members
To complete any reasonable instruction from a superior.
To adopt a filing system which enables colleague to cover in your absence
REQUIRED SKILLS & EXPRERIENCES
Fluency in English and French
Experience in the Travel Industry or degree in Tourism Management or similar
A positive attitude with drive and a work ethic to meet targets
Creative and able to ‘think outside the box’
Excellent written, oral and interpersonal communication /relationship-building and analytical skills
Ability to work independently and self-directed
Proficiency in MS Office applications (Excel, PowerPoint and Word)
The salary is £20,000 to £24,000.