Reservations & Contracts Executive - French Speaker.Our client is a fast-growing inbound tour operator offering an exciting and creative career to the lucky candidate. If you're passionate about hotel contracting, possess a certain hunger and drive, then this could be the role for you! Our client is seeking a fluent French speaking candidate possessing the drive to enter the travel industry, or someone who has previous experience in contracting, able to think on their feet and build sustainable relationships. You will have excellent problem-solving skills, be a good communicator with the ability to work in a fast-paced, ever-changing multi-cultural travel environment.
French Speaking Contracts Executive - Service Department Role:
To look for new suppliers according to client request and market demand, getting the group rates and prices from them; negotiating and contracting the services
Analyse and review pricing for already contracted services, negotiating them in order to stay compatible in the market
Make and confirm reservations using our client’s booking system for transportation (coaches, trains, ferries) and restaurants, admissions to places of interest, using telephones, faxes, mail, and computers
Handling of incoming e-mails and deal with customer enquiries and aiming to meet their expectations
Manage the bookings on-going process and interface with operations department to ensure that time commitments and quality standards are achieved
Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
Make sure that our client has received confirmation of their bookings from suppliers and it’s archived accordingly
Inform operations department of any changes such as fully booked dates, closed places of interest and offering and arranging the alternatives
To take part in familiarisation with new destinations in order to gain information on issues and amenities in order to meet clients’ needs, as well as to target more clients in particular seasons
Deal with complaints, looking for solution and alternatives, to keep client satisfied with booked and provided service
Identify opportunities to correct parts with the wrong cost/price in system to make booking process more efficient
Now Let’s talk About You:
Fluent French speaking candidate looking to break into the travel industry or with travel industry experience
Must have exceptional customer service skills and a strong customer orientation
Carry good organizational and time management skills and be able to effectively handle multiple priorities and meet deadlines
Eye for attention to detail, ability to identify issues and implement processes to prevent errors
Ability to use internet and web-based resources efficiently and effectively
Be collaborative, able to work in a team-based environment as well as on his/her own initiative and willing to be ‘’hands-on’’
High ethical standards, analytical ability
Decisiveness - ability to resolve conflicts between different parties in a dispute and find suitable solutions to challenges
To possess a good ability in maintaining their composure and objectivity when under pressure (from various agents, all at once)
A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
The Package: The salary is based on experience and paying £18,000 to £23,000 per annum, based on experience. Career progression will be available in short terms for the right candidates.
Sounds Like You? If so, we’d love to hear from you!
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.