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3 months ago
DCV Technologies Ltd
Salary band: £30k - £40k
Location: London, North London
Job type: Permanent
Contact: Chloe
Category: Telesales Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

A leading incoming tour operator who creates custom made tours have a fantastic opportunity for a French speaking Head of Sales in the London area. 

The well-established company are looking for a French speaking Head of Sales. This is a supervisory role for a professional sales manager with a proven track record in B2B selling and relationship management. 

Sales / Clients:

• Take overall responsibility for the portfolio of Key Clients (regular phone calls and visits). 

• Oversee organization of trade fairs / workshops and attend the key ones.

• Maintain and increase sales of our company's products, to achieve the targets and goals set for the area & department.

• Develop sales strategies and setting targets.

• Ensure the sales team is contacting their clients for repeat series within company’s set timeframe. 

• Qualify and acknowledge new requests with a telephone call within two hours of receipt.

• Ensure any complaint received is resolved successfully within a maximum of five working days.

Motivating and Inspiring Staff 

• To ensure staff in all departments receive sales training & understand the importance of good customer service + know what our USPs are 

• To ensure sales staff have access to relevant tools for clients’ presentations & trade fairs 

• To implement regular meetings with sales staff

• To manage processes such as recruitment, performance reviews, holiday authorisation, disciplinary procedures when requested

Developing Products 

• Maintain excellent product knowledge at all times and ensure the Sales staff also have the required product knowledge 

• Constantly look for and implement ideas to differentiate us from our competitors 

• Actively develop the concepts and production of brochure programs for the clients’ portfolio 

Full and detailed Cooperation and Collaboration with other Teams

• Collaborate closely with Business Development team to ensure all offers are sent out on time and at budget – meeting client expectations

• Work with the internal team, marketing staff, and other departments to increase sales opportunities and thereby maximize revenue.

• Monitor and support technical teams with their offers and help them to achieve their targets

• Calculate all selling prices and help to write descriptions for the company’s brochures

• Collaborate closely with Operations to ensure all tours meet client expectations 5 Reporting 

• Ensure that the CRM is kept up-to-date and accurate at all times. 

• Compile and analyse sales figures from the relevant reporting systems.

Other 

• Ensure processes and procedures are being adhered to and to implement changes where required 

• Investigate new market trends 

• Attend regular management meetings

• Complete any reasonable instruction 

• Willing to work weekends & unsociable hours, including staying away from home when necessary during planning period and for the events.

Required Skills and Knowledge

  • Fluency in French & English is essential
  • Full adherence to our company values and application on a daily basis
  • A positive attitude with the drive and work ethic to meet targets
  • Able 
  • Excellent written, oral and interpersonal communication /relationship-building and analytical skills 
  • Accuracy and attention to detail
  • Able to work independently and self-directed 
  • Excellent Time-Management and organisational skills, including prioritisation of activities
  • Flexibility to react to an ever-changing environment whilst maintaining focus on key issues
  • Possesses strong proficiency in MS Office applications (Excel, PowerPoint and Word)  
  • Some substantial experience in a senior sales position in an Inbound operator required 
  • Some experience in a senior management role required
  • Full clean driving licence                                                                                                                   

 Preferred Skills And Experiences          

  • Experience with CRM system a major plus
  • German-speaking will be a plus.

Salary £35,000 + 6 weeks’ salary bonus / year

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