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4 months ago
Courthouse Hotel
Salary band: Any
Location: London
Job type: Permanent
Contact: Courthouse Hotel
Category: Customer Service Jobs
Ensures that the first and last impression our guests encounter sets a standard of warmth, welcoming, communication, energy and spirit. All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies. These skills are taught in brand training and new hire orientation.For hosts/hostesses, here are specific details:LOCATION: Front of the HouseDEPARTMENT: FOOD & BEVERAGE SUPERVISOR: Restaurant Manager and Assistants

Skills: Customer Service,Polite and friendly,Hostess,Hosting Services,Front of house,Host

Sectors: Hotel / Catering / Hospitality

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Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant. Greets and acknowledges guests while smiling and making eye contact.Recognizes repeat guests while smiling and making eye contact.Addresses guests by surname while smiling and making eye contact.Builds a rapport with guests while walking them to their table.Pulls out chairs and/or tables before guests are seated.Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc.Acts as a liaison between management and service staff.Communicates guest complaints and compliments to management.Communicates guests' needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc.Invites and welcomes guests back upon completion of their visit.Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc. Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc.Ensures that guest seating is rotated between all service stations.Answers telephone, takes new reservations and maintains current reservations within procedural guidelines.Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.Must be knowledgeable about surroundings, i.e. nearby entertainment, theaters, etc.Performs all duties in adherence to all company standards.Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times necessary.Must have the ability to report to work on time and on a regular basis.Other duties as assignedMust have the ability to work a flexible schedule and late hours when

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The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

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Skills Required

Excellent verbal and written communication skills.Customer service oriented with an outgoing, upbeat and positive personality.Leadership qualities and professional well groomed appearance.Ability to work in a team and independently.Excellent organizational skills with the ability to multi-task and meet multiple deadlines.Ability to successfully work in a fast paced environment.Ability to maintain composure in a potentially stressful environment. Ability to successfully interact with all levels of employees and management.Ability to attend all required company meetings and training.

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