16 days ago
Great opportunity for an experienced Front of House Manager to work for our client based near Slough. This amazing opportunity has arisen for the successful candidate to join our client's award winning Front of House Management Team. Our client is Europe's leading Five Red Star Hotel, Spa and Country Club.
Essential duties and responsibilities are as follows to ensure that FOH operations are run in a smooth, efficient manner in line with AA 5 Red Star Standards to ensure customer satisfaction. Enuring that the teams maintain a high level of product knowledge of the hotel, brand and local area. Ensure all bedrooms are in immaculate condition at all the time and any issues related to maintenance and HK are logged, resolved and followed up properly.
To appraise all staff regularly, and to organise consistent training and daily/weekly/monthly meetings. You will also be responsible for rota/holiday forms are set around the needs of the business, ensuring that all overheads are kept according to business need. Enhancing and maintain Departmental Standard Operating Procedures and ensure that the teams are adhering to them at all times. To ensure that you and your teams are fully aware of all Hotel promotions, tariffs, facilities & current activities.
You will also provide professional service at all times and to deal with guest enquiries either by email, fax, telephone, letter or verbal. You will also need to attend the Daily Dash meeting and communicate traces, special requirements, VIPs and combined Hotel and Spa Reservations efficiently. To be the first point of contact in handling any situations, complaints and guest needs and assist with show-rounds.
You must also be fully aware of and manage all the cash handling and credit procedures and to report any unrecognisable discrepancies to Accounts immediately. To ensure that Safe, Key and Handover procedures are fully operational and any changes required are communicated to all GRMs. To monitor the job performances of all direct reports and provide feedback through appraisals to aid the employees in developing and enhancing their skills.
Maximise cost effectiveness within the FOH Department by ensuring compliance with established budget, labour and revenue benchmarks. Maintain established inventories by coordinating the ordering of all FOH stationary and supplies in accordance with business needs. To ensure that all storage areas are kept neat, clean & tidy.
To become fully conversant with all FOH-related systems and equipment and proactively maximise the use of all IT tools provided by the company to their full capacity. To ensure that the Car Park and front areas of the Mansion/Pavilion are always presentable. To report any maintenance work that is required through the correct channels. To cover Duty Manager shifts when necessary. To attend meetings, appraisals and training as required.
To ensure the accuracy of all administration information & respect confidentiality. To be aware of and make sure that you and your team adhere to health and safety, fire and bomb threat procedures. To report any item that causes concern to staff or clients. To carry out any reasonable request from a senior manager. Any other ad hoc duties as required.
This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.
Our client offers the successful candidate, Highly competitive salary, career progression through training and development , 28 days paid holiday including bank holidays, Free meals whilst on duty, Discounted rates on facilities. Free use of the gym. Uniform and free laundry service.
If you believe the role is suitable then please apply here today!!! If you want to call me for more information feel free to contact me on (Apply online only), or
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