14 days ago
Front of House Supervisor - The Boathouse - Neston
Here at Hydes, we are not only a pub operator but we also brew our own beer, and have over 150 years of history and heritage.
Are you looking for part time/full time work? Do you have a bubbly personality, have excellent standards, integrity and enjoy working with people, do you feel you are ready for a new challenge? We may have the perfect role for you.
We are now looking to recruit to our front of house supervisory team at the Boathouse, to enhance this strong team, and help us be the best at what we do and ensure 'excellence is a habit'
Parkgate is a bit of an oddity, it is a seaside village, with no sea! The estuary having withdrawn over the last century leaving marshland and a huge variety of marshland. The Boathouse looks straight over the magnificent Dee Estuary, and boasts fantastic fresh food dining and drinks - in particular fish and shellfish being their speciality. This is an extremely fast paced site.
Regardless of how many hours you work, our customers are in your hands. You will oversee the day to day activities of the front of house team at the Boathouse knowledgeable about all the dishes on our menu and what is the best thing to drink with what meal. But most of all you love to look after people, understand what makes them happy and get a buzz from making someone's day. You will also have a passion for food, drink and hospitality and how to supervise this in a team focused environment.
Our front of house teams work hard to ensure that 'excellence is a habit'. Therefore our Front of House Supervisors need to have the flair and skills to oversee the team and ensuring that a quality service is delivered.
We are therefore looking for someone who can demonstrate the following attributes and skills
Socially confident with excellent interpersonal skills
Has excellent attention to detail, demonstrating high standards of punctuality, cleanliness and personal presentation
Indicates a positive 'can do attitude'
Enjoys working to high standards and working under pressure
Has excellent verbal and written communication skills
Is able to engage with customers appropriately and respond to their needs including handling complaints
Able to give clear direction, delegate effectively and adapt to change
Strong decision making skills.
Strong organisational skills, in particular organising and running events at the site
We offer comprehensive training packages, to ensure that you are to speed with the way we do things. This will include understanding our menus and beers as well as understanding the culture of the site you will be working in.
Career Progression Plans within our estate
You will receive an hourly rate of 7.50 per hour.
5.6 weeks holiday entitlement, and a pension plan.
50% discount card for food at several of our sites, upon completion of Hydes mandatory online training