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5 months ago
Salary: Up to £35k p.a
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Business Travel Jobs

GDS And QC Support Consultant, London, up to £35k

Our client is an expanding Business Travel Management agency with offices internationally. They currently have a position within their Technical department supporting the Agent desktop including the reservation systems, point of sales scripts and any in-house developed point of sales applications, and internally used web-based booking tools like Evolvi, Trainline and Conferma.
You will also be providing support for our mid- and back-office systems.

The responsibilities of the GDS and QC Support Executive are as follows:

  • 1st and 2nd Line support for internal users with guidance how to make bookings
  • System functionality
  • GDS access and Password Reset
  • Agent scripts performance
  • Escalate 3rd level of support with suppliers
  • Collate details of errors and forward to suppliers
  • Provide agent training.
  • Keep up to date with new product releases and communicate to key personnel where necessary. Share knowledge and experience
  • Assist testing new configuration/ booking systems
  • Ensure all documentation for Agent Desktop implementations are up to date and distributed where applicable.

The skills required for the GDS and QC Support Executive position are as follows:

  • Have at least 2 years’ experience as a Business Travel Consultant
  • Have expert knowledge of Galileo and an interest in IT.
  • Have understanding of the basic steps of the troubleshooting process
  • Have solid intermediate MS Office skills and be able to use basic formulas in Excel
  • Will be able to install applications and understand installation error messages
  • Be a self -starter who is able to take initiative
  • Logical problem solver
  • Must have a pleasant and approachable manner
  • Positive attitude
  • Able to prioritise workload

This position would suit a Business Travel Consultant who has a strong interest in Travel Technology.

To apply for the GDS and QC Support Executive role, please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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