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8 days ago
The Original Bowling Company
Salary band: £30k - £40k
Location: Surrey
Job type: Any
Contact: The Original Bowling Company
Category: Customer Service Jobs
We're looking for an experienced General Manager to manage our Hollywood Bowl in Tolworth.

Tolworth celebrated its 50 year anniversary last year making it one of the most recognisable bowling centres in the South. Boasting 32 state-of-the-art bowling lanes, a large league customer base, fantastic food and exciting plans for a refurbishment next year, there really couldn't be a better time to join us.

About the role

As a General Manager with us you'll provide outstanding leadership, coaching and support for your team or 30 team members, you'll be passionate about providing exceptional customer service and you'll be committed to creating a fun and safe environment for customers and the team. Whilst doing this, you'll be driving sales and making your centre profitable and you'll ensure that your centre's standards are the best they can be at all times.

You'll be responsible for four key areas and your performance will be monitored against set criteria. To be considered for this role you'll need to already be working as a General Manager and ideally you'll drive and own your own car:

Customer Service

  • You'll be passionate about customer service and will encourage your team to deliver service that exceeds expectations within the industry, regularly monitoring your mystery customer experience scores
  • You'll ensure that all customer complaints are investigated and that action plans are implemented

Leadership and Development

  • Being a people focussed person, you'll be responsible for recruiting, developing and motivating your team, ensuring that they have the knowledge and skills to help drive business performance
  • You'll be supportive and will coach your team ensuring that they have monthly performance reviews and business goals to work towards

Financial and Commercial

  • You'll closely manage your profit and loss account and drive the financial performance of your centre
  • Being a performance driven and competitive individual, you'll ensure all of the key deliverables are being met and financial targets achieved - all in line with budget


  • You'll be full of fresh ideas and develop business plans for your centre
  • You'll work against your own personal, agreed objectives and also to the company's set KPI's
  • Ensuring maximum return on investment you'll monitor and measure the effectiveness of all expenditure

The Benefits and Rewards

As well as a competitive salary you'll enjoy a great benefits package such as a healthcare cash plan, contributory pension scheme, free bowling and access to discounts at hundreds of global brands through Perkbox.

Our out-performance uncapped annual bonus scheme is the best in the industry, you can potentially double your basic salary! As well as this bonus, you'll receive a quarterly bonus scheme too.

If you're looking for a new and exciting role that gives you more variety, challenges and more opportunity than ever before, The Original Bowling Company is definitely the #Place2B.

Be quick - we don't want you to miss out, if successful you'll be invited to come and meet us in June to talk about our future opportunities.

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