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about 1 month ago
New Frontiers
Salary: £20k - 28k per year + benefits
Location: North West London, South East London, South West London, West London
Job type: Permanent
Contact: Elena Ktori
Category: Operations Jobs, Tour Operator Jobs

This highly successful rapidly expanding travel company are looking to recruit a German Operations Executive to work in their London team responsible for operation of their Group Markets, incoming to the UK.  

As an Operations Executive you will undertake an array of tasks & responsibilities:

  • Respond to and follow up Client enquiries using appropriate methods ensuring all deadlines are adhered and done in a timely manner
  • Meticulous planning of itineraries for successful operation of group tours
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service.
  • Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.
  • Manage, organize, and update relevant data using database applications
  • Liaise closely with all internal department for smooth running of the booking process
  • Adhere to cancellation deadlines and daily options
  • Raise Client invoices and work with accounts teams on account queries and prepayments
  • Request & negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary
  • Day to day contact with clients
  • Maintain profit margins and update profit and loss reports

Operations Executive Skill attributes:

  • Attention to detail and accuracy
  • Fluent English & German    
  • Abe to work under pressure and multitask
  • Experience working in the travel industry, especially within an inbound operator.
  • Good knowledge of Microsoft office application (World / Excel / PowerPoint).
  • Problem-solving skills
  • Be able to work under pressure to meet tight deadlines

Due to the number of applications – ONLY successful applicants will be contacted  

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

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