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about 1 month ago
New Frontiers
Salary: £20k - 30k per year + Benefits, 22 days holidays
Location: Central/West End, City
Job type: Permanent
Contact: Tony Yerasimou
Category: Cruise Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Cruise Reservations Agent – Fluent German Speakers

Central London

£19K + 3 Months Commission OTE £45K +

My client, a market leading cruise company is looking to add cruise reservations agents to their team in Southampton. They are looking to grow their reservations team by adding reservations consultants. The ideal candidate will be bi-lingual, and have the ability to speak English plus fluency in the German language

Cruise Reservations Agent Responsibilities:-

  • To convert enquiries from Direct Guests to achieve business targets

  • Match customer needs to the correct holiday for them

  • Resolve Guest queries swiftly via incoming calls

  • Respond to all incoming email and written correspondence in a timely fashion

  • Up-selling accommodation

  • Deliver an exceptional level of Customer Service at all times

  • Cruise Reservation Agent Skills:-

  • Outstanding verbal and written communication skills

  • Exceptional Customer Service skills

  • Highly organized with the ability to prioritise, whilst paying strong attention to detail

  • IT Literate - Experience of Travel Reservation systems and MS Outlook, Word and Excel

  • Previous customer service or sales experience in a Contact Centre environment

  • Fluency in English and a German language

  • Must be a Strong and Clear Communicator with an excellent telephone manners

    The Cruise Reservations Agents will be paid  £19K + Commission and Bonuses with an OTE of £45K +

    To apply for the Cruise Reservations Agent role, please or contact Tony on

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