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2 months ago
Travel Trade Recruitment
Salary: plus company benefits and incentives
Location: Edinburgh
Job type: Permanent
Contact: Georgia Sinclair
Category: Tour Operator Jobs
My client is currently recruiting for a German Speaking Customer Care Executive to join their well-established team in Edinburgh! This internationally recognised company has over 40 years' experience in the Travel and Tourism Industry, and they are on a journey to increase their already formidable presence. Specialising in FIT, B2B, and MICE Travel, you certainly won't have a quiet day in this office! For this role, your main responsibility will be to ensure the smooth operation of inbound travel for the German speaking market.

-Ensure that client group operations operate smoothly and in a timely fashion
-Using Tourplan to generate all client and supplier communications
-Development of relationships with overseas clients
-Attending trade shows and meeting clients when required
-Responsibility for operating the department's 24/7 emergency phone (on a ROTA basis)
-Assist with other departments when needed (for e.g. Contracting, Accommodation Services, FIT bookings)

-Fluency in written and spoken German is essential
-TourPlan knowledge is a distinct advantage, but not compulsory
-Good computer literacy with a proficiency in Microsoft Office
-Brilliant knowledge of the UK tourism market and products
-High level of organisational skills and a strong attention to detail
-Team player with the ability to work in a fast-paced environment

-A competitive salary above industry standards - up to £25,000 per annum (DOE)
-Sociable working hours - Monday to Friday from 9.00am to 5.30pm
-A great variety of company benefits and incentives

To apply for this exciting opportunity, please , call Georgia on, or simply click 'Apply Now' below and follow our easy to view instructions. I look forward to hearing from you soon!

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