8 months ago
Are you a fluent German speaker? Do you have experience of incoming travel arrangements into the UK and German speaking countries in Europe? If you have a good understanding of travel in the UK & German market, this role may be for you. Our client is one of the UK's largest incoming travel tour operators and is seeking an experienced German Speaking FIT Executive with strong German language skills to join their busy and expanding team in Edinburgh.
Your core responsibility will be to efficiently quote incoming FIT enquiries and to make consequent bookings and reservations for hotels and other ancillary services using the reservation booking system.
- To undertake FIT client reservations in an efficient and customer focused manner
- To ensure agreed response times to clients are met and all reservations undertaken are accurate
- To build and maintain strong relationships with clients under your care
- To deliver first class customer service to our clients
- Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients
- To make hotel and other service reservations, maintaining strong supplier relationships
- To take part in the emergency backup services including a 24 hour telephone (and tablet) backup service on a rotating basis
- Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager
- Any other duties as assigned from time to time by your manager, supervisor, or director
*Fluency in English and German is essential
*A good knowledge of the UK-wide inbound tourism industry product
*Experience working in a Destination Management Company
*Experience handling VIP and/or luxury FIT accounts is desirable
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment
*Travel & Tourism degree preferable
The successful candidate will be rewarded with a competitive salary, that is negotiable depending on experience.
If you're keen to be considered for this excellent opportunity, please send your CV to email@example.com or call Georgia on.