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4 months ago
Travel Futures
Salary: Up to £26k plus bonus & benefits
Location: East London, North London, North West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Admin Jobs, Customer Service Jobs, Operations Jobs, Tour Operator Jobs, Travel Consultant Jobs

German speaking Operations Executive – Up to £26k – North London


German speaking Operations Executive is needed by a leading Inbound Tour Operator.

Do you have a passion for travel? Do you enjoy building, managing and maintaining relationships with existing and new clients alike? As a German speaking Operations Executive, you will be joining a lively Operations Team who have a passion for developing and maintaining excellent working relationships with their allocated clients and travel groups.


As a German speaking Operations Executive, what will you be doing?

  • Responsible for booking acknowledgements and amendments in accordance with client’s requirements
  • Ability to advise the client of the most suitable options for their tours
  • Ensure all services are booked well in advance of date of travel
  • Ensure all service providers are informed of any changes and or amendments of their confirmed group
  • Meet all targets for under budget buying, placing of services and inserting information into TourPlan
  • Acknowledge all new requests with a telephone call within 2 hours of receipt
  • Ensure all new requests are qualified
  • Produce good quality quotations using the company’s standard format and within on-time deadlines
  • Log all new requests and follow-ups / update log with confirmations and lost business
  • Chase the hotels for signature before offering it to client
  • Ensure that the correct services are booked and within the budget set
  • Maintain close communication with the relevant suppliers at all times on the progress of the bookings
  • Resolve problems and offer solutions to ensure client satisfaction is met
  • Find alternative options if hotels and or attractions are booked
  • Maintain relationships with clients, answer all emails and faxes within 4hours
  • Answer queries on day of receipt


German speaking Operations Executive - What do they expect from you?

  • Excellent business development skills – ability to build relationships with key suppliers
  • Ability to multi-task and work under pressure in a fast-paced working environment
  • Excellent time management and negotiation skills
  • Attention to detail/accuracy and precisions
  • Good knowledge of Microsoft office application (Word/Excel/PowerPoint)

German speaking Operations Executive - Company Benefits and Incentives?

  • Attractive basic + pay rise upon approval 
  • Staff training programmes
  • Vibrant company culture

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