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10 months ago
Travel Trade Recruitment
Salary: Negotiable
Location: Edinburgh
Job type: Permanent
Contact: Christine Wilkins
Category: Customer Service Jobs, Operations Jobs, Tour Operator Jobs
Great opportunity has arisen to work for an internationally recognised Group Travel company in Edinburgh. Do you have experience of specialist group travel for the German Market, FIT, conference or events? Looking for a new challenge? This could be the perfect role for you.
Job Description:
The overall role will be to ensure customer service delivery for the German group travel markets, and to support 2 team members in mentoring and supervision.
Key Responsibilities:
*Responsibility for the management of the Customer Care function. Key to this is to ensure that all group operations for the Company run smoothly, on a timely basis and to ensure that the Company's profit margin targets are achieved on each file.
*Direct responsibility for customer care handling of key specific accounts
*To undertake to be the first point of escalation for Customer Care Executive for advice on day to day issues.
*Support Customer Care team
*To ensure company standards of customer care are met including monitoring of responses to clients and ensuring clients are responded to in a timely and professional manner.
*Development of relationships with overseas clients.
*Meeting/visiting clients as appropriate
*Attending Trade Shows as appropriate

Experience Required:
*Fluency in German and English is an essential requirement (oral & written) and another language French, Italian or Spanish would be highly desirable.
*Good knowledge of the UK-wide tourism industry products essential
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment
The Package:
There is a very competitive basic salary on offer here, with a benefits package in addition. This business are very proud of the strong reputation they hold so you will be part of their ongoing success. The core working hours are Monday to Friday, 09:00 - 17:30, with some flexibility for helping with the emergency phone, attending any trade shows required and, indeed, any additional help on tours.
This truly is a genuinely excellent opportunity seeing you progress personally & professionally.

If you're keen to be considered for this excellent opportunity, please send your CV to Christine@traveltraderecruitment.co.uk or call Christine on

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