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10 days ago
Travel Futures
Salary: £22k plus FREE holidays (circa £10k!) & benefits
Location: Central/West End, South West London, West London, Richmond, Surbiton
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Graduate Travel Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs

Graduate Customer Service Executive – Luxury Travel - West London - Up to £22,000


A Graduate Customer Service Executive is required by a leading luxury travel company who have a reputation for customer service excellence.  As a Graduate Customer Service Executive you will be going the extra mile for customers who have booked their holidays, helping to enhance their pre-travel customer experience and thus upholding the reputation for customer service that this multiple award winning travel company has successfully earnt.  As Graduate Customer Service Executive you will provide an exceptional post-booking customer service to various travel customers thus ensuring that all requirements are fulfilled accurately, efficiently and within the pre-determined timeframes.


The key responsibilities for Graduate Customer Service Executive are:

  • Meet & exceed all service related SLA’s
  • Complete assigned tasks efficiently and accurately within the given deadline
  • Respond to phone and email enquiry within given timeframes
  • Track all communications via the company CRM 


The key skills required for Graduate Customer Service Executive are:

  • Track record in a service orientated environment
  • Strong organisational skills & excellent attention to detail
  • Ability to work under pressure and to set deadlines
  • Clear verbal and written communicator with a high standard of English grammar and spelling
  • Be a natural relationship builder
  • Travel and Tourism qualification would be an advantage
  • Be flexible to travel overseas when required 


To apply for the Graduate Customer Service Executive position please click on the link below or call Travel Futures

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