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about 1 month ago
Prospects4LeisureTravel
Salary: £18k - 22k per year + comm
Location: Gloucestershire
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Graduate Travel Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Consultant Jobs

Graduate Far East Luxury Tailor Made Travel Consultant - Gloucestershire - upto £22k + comm


We are currently looking for a Graduate Far East Luxury Tailor Made Travel Consultant to join this highly acrredited and market leading company.


Responsibilities

  • Being responsible for all aspects of selling and booking a holiday, including written and verbal quotations through to contacting guests on their return to receive feedback
  • Achieve individual and team sales targets and meet Key Performance Indicators
  • Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
  • To learn and become conversant with all computer software applications
  • Develop excellent product knowledge for immediate sales area but also within all areas of the portfolio
  • Work closely with all departments and Sales teams


Duties

  • The duties that derive from these responsibilities include but are not exclusive to:
  • Taking responsibility for the guest journey from first contact to post travel and repeat travel
  • Demonstrate excellent attention to detail and accuracy in all communication with guests
  • Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
  • Using sales skills to convert into bookings
  • Responding by e-mail to all internet based enquiries in an efficient and timely manner
  • Making up guest files, handling and taking options, chasing booking forms and guest details where necessary
  • Recording essential data and information using IT software
  • Acting on any feedback or complaint swiftly, to ensure a great guest experience
  • Booking of guests flights and managing bookings through Amadeus
  • Working Saturdays according to the rota, and being contactable out of hours when needed
  • Attend all internal and external training courses
  • Conduct educational and research trips abroad, and present back to teams and update website
  • Assist Sales Support with administrative duties, when necessary
  • Attending trade shows, and promotional events in the UK and abroad
  • Training colleagues with knowledge gained from areas visited
  • Creating content for the website, and contributing to email content and Press Releases
  • Accounting for costs and margins on each booking
  • Contributing to the team over and above sales contribution
  • Such other duties as management may reasonably require from time to time.

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