Graduate Far East Luxury Tailor Made Travel Consultant - Gloucestershire - upto £22k + comm


We are currently looking for a Graduate Far East Luxury Tailor Made Travel Consultant to join this highly acrredited and market leading company.


Responsibilities

• Being responsible for all aspects of selling and booking a holiday, including written and verbal quotations through to contacting guests on their return to receive feedback
• Achieve individual and team sales targets and meet Key Performance Indicators
• Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
• To learn and become conversant with all computer software applications
• Develop excellent product knowledge for immediate sales area but also within all areas of the portfolio
• Work closely with all departments and Sales teams

Duties

• The duties that derive from these responsibilities include but are not exclusive to:
• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrate excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
• Using sales skills to convert into bookings
• Responding by e-mail to all internet based enquiries in an efficient and timely manner
• Making up guest files, handling and taking options, chasing booking forms and guest details where necessary
• Recording essential data and information using IT software
• Acting on any feedback or complaint swiftly, to ensure a great guest experience
• Booking of guests flights and managing bookings through Amadeus
• Working Saturdays according to the rota, and being contactable out of hours when needed
• Attend all internal and external training courses
• Conduct educational and research trips abroad, and present back to teams and update website
• Assist Sales Support with administrative duties, when necessary
• Attending trade shows, and promotional events in the UK and abroad
• Training colleagues with knowledge gained from areas visited
• Creating content for the website, and contributing to email content and Press Releases
• Accounting for costs and margins on each booking
• Contributing to the team over and above sales contribution
• Such other duties as management may reasonably require from time to time.