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9 months ago
Travel Futures
Salary: £22k - 26k per year + 10% bonus & Benefits
Location: Camden
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Travel Consultant Jobs

Are you passionate about Latin America and have you travelled across the land of ancient ruins, fabulous beaches, amazing festivals, breath-taking scenery and not to forget the crystal clear lakes and the snow-capped volcanoes. If this vast land of history and adventure is in your list of places travelled read on, because an amazing Graduate Tailor Made Travel Consultant position has arisen for the Latin America sector, with an exclusive tour operator who has nearly 25 years’ experience in travel, whose very ethos is responsible travel.

As a Graduate Tailor Made Travel Consultant (Latin America) you will be the single point of contact for the client until they depart on their travels, being accountable for all administration interaction. Your job will include designing fantastic and detailed tailor made itineraries to Audley clients and giving them exceptional service to ensure repeat business. You will do so by keeping your client’s interests and needs a priority by selecting the most appropriate flights, accommodation and excursions for them to ensure the product sold to our clients is as perfect as it can be. You will need to have up to date commercial knowledge of Latin America by keeping in touch with product developments in the region. The Tailor Made Travel Consultant will maximise revenue and profit through sales. They will also capitalise on every single sales enquiry received to convert it in to a quote and then in to a booking. They will certify every client receives a trip which exceeds their expectations. They will be required to take trips to areas of specialisation and any other part of the world if needed by the business.

As a Graduate Tailor Made Travel Consultant (Latin America), your responsibilities will include:

  • Ensuring you hit agreed booking targets and revenue in a timely manner
  • Making follow up calls and employing other appropriate sales techniques to “close” the sale
  • Taking appropriate opportunities to upsell and switch sell to Audley preferred products
  • Ensuring any changes or operational issues are communicated with clients by maintaining contact with them, also dealing with minor complaints and resolving them to the client’s satisfaction
  • Work closely with marketing to provide insight into new product and share ideas about your specialist area
  • Demonstrate your first-hand knowledge of the destination and personal expertise when creating itineraries

The successful Graduate Tailor Made Travel Consultant (Latin America) will have previous sales experience and be qualified to a degree level or equivalent. The other skills that are essential for this role are previous travel industry experience and an in-depth/ first-hand knowledge of the region of speciality (Latin America). Not to forget excellent customer service skills, communication skills and confidence are essential for this role.

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