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17 days ago
Salary: £18k - 22k per year + comm
Location: Gloucestershire
Job type: Permanent
Contact: Recruitment Team
Category: Graduate Travel Jobs, Reservations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs

Graduate USA Luxury Tailor Made Travel Consultant - Gloucestershire - upto £22k + comm

We are currently looking for a Graduate USA Luxury Tailor Made Travel Consultant to join this highly acrredited and market leading company.


1. Being responsible for all aspects of selling and booking a holiday, including written and verbal quotations through to contacting guests on their return to receive feedback
2. Achieve individual and team sales targets and meet Key Performance Indicators
3. Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
4. To learn and become conversant with all computer software applications
5. Develop excellent product knowledge for immediate sales area but also within all areas of the portfolio
6. Work closely with all departments and Sales teams

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrate excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
• Using sales skills to convert into bookings
• Responding by e-mail to all internet based enquiries in an efficient and timely manner
• Making up guest files, handling and taking options, chasing booking forms and guest details where necessary
• Recording essential data and information using IT software
• Acting on any feedback or complaint swiftly, to ensure a great guest experience
• Booking of guests flights and managing bookings through Amadeus
• Working Saturdays according to the rota, and being contactable out of hours when needed
• Attend all internal and external training courses
• Conduct educational and research trips abroad, and present back to teams and update website
• Assist Sales Support with administrative duties, when necessary
• Attending trade shows, and promotional events in the UK and abroad
• Training colleagues with knowledge gained from areas visited
• Creating content for the website, and contributing to email content and Press Releases
• Accounting for costs and margins on each booking
• Contributing to the team over and above sales contribution

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