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about 1 month ago
Travel Futures
Salary: Circa £45k plus benefits
Location: North London, South East London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Operations Jobs, Reservations Jobs, Tour Operator Jobs, Travel Executive Jobs, Travel Manager Jobs

Groups Operations Manager –Up to £45k – central London

 

Groups Operations Manager is required by an established, growing and ambitious company to over see the successful operation of group series and ad-hoc tours.  As Group Operations Manager you will be playing a key role in the further growth of the company, offering great personal development, as you successfully play a pivotal role in helping the groups department achieve its targets and performance.

 

As Groups Operations Manager you will be responsible for:

·        Day to day management and coaching of the Groups Team.

·        Establishing a training plan to achieve an outstanding level of customer service excellence

·        Ensure outstanding operations from confirmation to group departure.

·        Liaising with accounts team to ensure that all invoices are correct and payments are up to date

·        Day to day contact with suppliers including hoteliers and other service providers, as well as clients

·        Responsible for performance reviews and management of all members of the Groups team

·        Ensuring all deadlines are adhered to and operations run in a timely manner

·        Scheduling emergency mobile cover on a rota basis

·        Ensure that the team meets and exceeds clients’ expectations

 

The successful Groups Operations Manager will be someone with a proven track record in managing a team the travel industry, preferably within in the inbound sector.  As Groups Operations Manager you will be a motivational and inspirational leader that is driven, focused and commercially savvy with a hands-on approach to managing your travel team.  The Group Operations Manager will have a positive outlook, with the ability to listen and communicate effectively and articulately, whilst always maintaining strong attention to detail and high-levels of accuracy in a fast moving environment.

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