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13 days ago
Travel Futures
Salary: £20k plus bonus & benefits
Location: Central/West End, East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Hotel Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs

Travel – Group Reservations Executive

Do you have a passion for travel? A leading International travel operator are looking for a bilingual Group Reservations Executive to join their enthusiastic, vibrant and multicultural travel team. As Group Reservations Executive,you will be building relationships with suppliers, placing travel groups, negotiating the best possible rates to ensure your clients have the best possible travel experience. This Group Reservations role is an excellent opportunity for someone with travel or hospitality experience who wants to build a career in travel; advancing their knowledge and thriving in this leading travel company

As a Group Reservations Executive, what will you be doing?

  • Contacting travel suppliers by phone, email or fax in order to discuss present and future reservations
  • Select appropriate contracts and non-contracted travel product according to sales requirements
  • Process bookings and inputting travel details/rates
  • Negotiate rates and conditions such as cancellation and payment policies
  • Produce accurate documents/reports
  • Dispute handling
  • Process deposits/refunds
  • Negotiate book outs, compensations and cancellation charges when needed

Group Reservations Executive - What do they expect from you?

  • Excellent spoken and written communication skills in English
  • Someone with outstanding time management and organisation skills
  • Preferred negotiation, customer service and problem-solving abilities
  • Sound knowledge of MS office applications
  • Previous experience within travel/hospitality industry; admin/retail/logistics experience will be considered

Company Benefits and Incentives?

  • Competitive salary
  • Claw-back overtime & working hours
  • Group Personal Pension Plan
  • Interest free season ticket loan available after trial period and repayable over one year
  • Free on-site health club - gym, swimming pool, sauna, etc...

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