about 1 year ago
Are you a fluent German Speaker? Do you have experience of Incoming Group travel into the UK? Do you have extensive Reservations experience? If you have a good understanding of hotels in the UK, this groups reservations role may be for you! Our client, a well known incoming travel tour operator and is seeking an experienced Group Reservations Executive who is a fluent German speaking to join their busy and expanding team in London.
Your core responsibility will be to efficiently quote Group enquiries and to make consequent bookings and reservations for hotels and other ancillary service.
*To undertake client reservations in an efficient and customer focused manner
*To ensure agreed response times to clients are met and all reservations undertaken are accurate
*To build and maintain strong relationships with clients under your care
*To deliver first class customer service to our clients
*Ensuring all procedures are adhered to and as directed by your line manager
*To make hotel and other service reservations, maintaining strong supplier relationships.
*To undertake any other administrative tasks as assigned by your manager
*Fluency in English and German is essential
*A good knowledge of the inbound tourism industry products is essential
*Some experience of handling VIP and/or luxury accounts is desirable
*Experience using Tourplan is desirable but not essential
*Travel & Tourism degree or relevant travel industry experience preferable
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment
The successful candidate will be rewarded with a competitive starting salary of £21,000 - £25,000.
If you feel you meet the specific job requirements and would like to be considered please click on 'Apply' and attach an up to date copy of your CV.