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3 months ago
New Frontiers
Salary: Market related
Location: Scotland, Lanarkshire, Glasgow
Job type: Permanent
Contact: Jacky Docherty
Category: Business Travel Jobs

Groups Business Travel Consultant - East Kilbride

One of the fastest growing Travel Management Companies in the UK has a great opportunity for a Business Travel Consultant to work on an exciting range of accounts and offer support to clients across a variety of sectors, so this is an excellent opportunity to flex and develop your skills.


This is a great opportunity for a Business Travel Consultant to build on their skills.  As a Flight and Group Air Co-ordinator you will work with Business Travel clients wishing to book flights for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times. 


Business Travel Consultant Duties:

  •  Build relationships ensuring the efficient processing of all bookings and queries received
  • Handling all enquiries in a timely and professional manner
  • Offering a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers
  • Confirming the reservations as required and ensuring the booking process goes smoothly
  • Offering advice regarding destinations, best/most cost effective carriers etc. Dealing with any cancellations or amendments including schedule changes
  • Offering excellent customer service with every client transaction
  • Utilising account management skills in order to retain and grow business
  • Take ownership and responsibility for all client queries handled until successfully concluded.
  • Ensure that all fare rules, regulations and conditions are given correctly with a full explanation.
  • Ensure that valid alternatives are offered to all clients.
  • Ensure that full support is given to the key preferred suppliers.

 

Business Travel Consultant skills:

  • Previous experience booking flights, especially through the GDS would be highly desireable
  • Previous experience co-ordinating conferences and events 
  • Computer literate with experience of Microsoft office.
  • Flexible and able to prioritise tasks in line with business objectives
  • Excellent attention to detail, accuracy and the ability to follow instructions.
  • The ability to work within a team environment to achieve team/department objectives
  • Confident and professional telephone manner
  • Ability to communicate and influence at all levels
  • Ability to work under pressure and to tight deadline
  • Good Geographical knowledge

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