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2 months ago
Travel Futures
Salary: Up to £26k plus bonus & benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Account Manager Jobs, Operations Jobs, Product Manager Jobs, Tour Operator Jobs, Travel Consultant Jobs

Groups & Incentives Executive – Italian Speaking – central London - £26k

An opportunity has arisen to join an inbound tour operator specialising in group and incentive services in the UK and Ireland as an Italian Speaking Groups and Incentive Executive. The main markets of the company include Europe and South America. You will be working from their multi lingual head office in London, where the purpose of your role will be to produce competitive quotes for your clients, forge and maintain lasting business relationships with clients and suppliers and assume all responsibility for your clients pending and confirmed groups.

As an Italian Speaking Groups and Incentive Executive you will:

  • To acknowledge and qualify (via phone) all new requests
  • To make sure that all offers are sent out in our standard format and are all entered into TourPlan and that any amendments etc are all tracked in TourPlan as well
  • To ensure that your offer reflects what the client wants without compromising on quality and price.
  • To update the enquiry log on a daily basis with all the correct information in order for yourself and management to have an overview.
  • To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.
  • To organise and participate in any client FAMTRIPS that need to take place in order to win or facilitate a booking.
  • To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
  • To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offering
  • To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
  • To buy under budget (without compromising on quality) where possible in order to increase the margin.
  • To send invoices on time to clients and ensure that all payments are made within time guidelines.
  • To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.
  • To never let a group travel without payment.
  • To ensure all your files are kept in an organized manner that enables others to cover for you if the need arises
  • To deal with complaints as and when they arise in a professional manner
  • To take your turn in the emergency phone rota


The ideal candidate for the Italian Speaking Groups and Incentive Executive will have fluency in English, Italian and a third language would be an added bonus. A minimum of one years’ experience in an inbound operator groups role is key, as is excellent knowledge of the UK as a destination. As a result of this you will have proven experience preparing quotes and operating groups. You will have the ability to research your relevant markets as well as the capability to work within a team or autonomously. 

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